Parking Network B.V. · 1 day ago
Support Engineer (Tacoma, US)
Tacoma, WA
Full-time
Onsite
Entry, Mid Level
2+ years expParking Network B.V. is seeking an experienced Support Engineer to assist customers and prospects with TagMaster NA Identification solutions. The role involves resolving technical issues, supporting sales staff, and documenting technical knowledge while ensuring customer satisfaction.
Mobile AppsTransportation
Responsibilities
Investigate and resolve customer-identified defects, product issues, installation and configuration issues with TagMaster RFID products
Work directly with other TagMaster Support Engineers, Sales Consultants, Software Engineers and customers to resolve complex issues and provide technical action plans
Replicate, debug, and fix product issues in various environments, working with TagMaster NA product developers as needed
Maintain a strong working knowledge of TagMaster products and suggest product improvements
Be the first point of contact for clients for issues concerning their LPR, RFID and software systems
Keep track of users’ system issues using established processes, and applications until they are resolved by adhering to the agreed timelines
Prioritize and manage the workflow
Diagnose, troubleshoot and resolve issues by questioning customers about the issues they are facing in a detailed fashion, so they understand the situation
Provide accurate feedback to customers promptly
Ensure proper logging of all issues
Follow up with clients to ensure things have been resolved after troubleshooting
Document technical knowledge in the knowledge database and documentation
Qualification
Required
A minimum of two years' experience in technology service and product support (hardware and software)
BA/BS degree in technical subject (or an equivalent combination of education, certification, training and/or experience with access control and/or Parking Access)
Must have strong organizational skills and pay close attention to details
Dynamic problem-solving skills and the ability to multi-task and quickly engage in situations, assess alternative courses of action, anticipate issues, and implement programs and tactics to drive effective change
Excellent verbal and written communication skills for phone and e-mail support as well as working as part of a team
Experience with operation and connectivity of networking devices (i.e., hubs/routers/modems/switches)
Competency in Microsoft applications including Word, Excel, and Outlook
Must be legally eligible to work in the USA
Travel and fieldwork may be required
Must be able to use public transportation for business travel (common carrier)
Must be available to work at the TagMaster North America office located in Tacoma, Washington
Candidates must present themselves professionally, both in appearance and verbally
Must be able to understand instructions given in English, both written and verbal
Must be able to lift 50lbs
Preferred
Experience and knowledge of RFID (Radio Frequency Identification), security, access control, and Identification solutions is a plus
Knowledge of RFID and License Plate Recognition systems is a plus
Benefits
Medical, Vision, Dental Insurance
Paid Vacation/Sick
Company
Parking Network B.V.
At Parking Network we are passionate about connecting professionals in the parking industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase