Apply on Employer Site

TD Securities · 4 hours ago

Lead Receptionist

New York, NY

Full-time

Onsite

Mid Level

$50K/yr - $70K/yr

3+ years exp

TD Securities is a company that offers a wide range of capital markets products and services to corporate, government, and institutional clients. They are seeking a Lead Receptionist who will deliver high-level customer service, manage conference room bookings, and maintain a professional reception area while communicating effectively with employees and clients.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Deliver a high level of customer service to Wholesale Banking businesses

Responsible for managing and ensuring proper set-up of internal and external conference room bookings, including AV, Food & beverage and miscellaneous set-up requests, as well as retaining all associated documentation

Work with concierge consultants to ensure professional service

Ensure reception areas, meeting rooms and kitchens are kept tidy and convey a professional business environment, notifying appropriate contacts if maintenance services are required

Answer telephones in a professional, courteous and timely manner. Respond to all inquiries and requests independently or direct appropriately

Receive and maintain reception periodicals and décor

Communicate effectively with employees, business partners and clients

Keep manager informed and up-to-date about all relevant information related to day-to-day activities, and escalate issues as appropriate

Exercise discretion in managing correspondence, information and all matters of confidentiality

Support the business with special projects or administrative requests as required

Prioritize and manage own workflow to ensure efficiency and effectiveness

Be an effective team player and be flexible in adjusting to changing work priorities, including occasional overtime requests

Participate fully as a member of the team and contribute to a positive work environment

Support the team by continuously developing knowledge, including maintaining proficiency with software applications/programs and/or department specific systems as required

Place in visitors into visitor system

Work with facilities business team.with any desk location

Handles basic Customer inquiries

Keeps an up-to-date directory of telephone numbers throughout the bank

Answers general questions regarding bank locations, hours, products and services from Customers and other Company personnel, or refers them to the appropriate department where they will obtain a timely and accurate answer

Ensures Customer issues are handled appropriately, escalating issues when necessary

Screens calls not immediately identifiable by questioning callers regarding the service, department, or individual involved

Relays incoming and outgoing calls

May operate internal paging system

Performs the following: Sorts, stamps, and distributes mail, maintains records and files, sends, receives and distributes faxes, arranges meetings and appointments, files and photocopies as needed, types memos and assists with mailings

Completes all required online training and follows all department procedures resulting in effective compliance for all job-relevant State and Federal regulations including, but not limited to Employee policies, procedures, CRA EEO/ AA, as well as all job relevant Risk Management and Corporate standards

Maintains acceptable phone log

Arrives on-time and logged-in, ready to receive calls as scheduled throughout assigned shift

Qualification

Customer serviceConference room managementAdministrative supportCommunication skillsTeam player

Required

Undergraduate Degree or Community College Diploma

up to 3 years related experience