The Suddath Companies · 6 hours ago
Customer Service Representative
Jacksonville,Florida: United States of America
Full-time
Onsite
Entry Level
1+ years expThe Suddath Companies is a multifaceted group specializing in worldwide corporate employee relocations and logistics. They are seeking a Customer Service Representative to monitor customer shipments, provide administrative support, and ensure timely updates for agents and the accounting department.
ConsultingLogisticsTransportation
Responsibilities
Monitor customer shipments that in storage to ensure timely updates for our agents and accounting department
Effectively balance a large volume of tasks and emails
Perform administrative procedures related to the customer’s relocation
Provide accurate and complete information in computer systems
Prioritize workload to meet required deadlines
Provide administrative support to customer service department
Back up support for receptionist
Ability to work overtime
Qualification
Required
High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience
Excellent customer service and communication skills (verbal and written)
Aptitude for working under deadlines and within specific time frames
Ability to read and interpret emails and documents
Exceptional ability to identify, analyze, and creatively solve problems
Ability to demonstrate resourcefulness and to work independently
Self-motivated; works with urgency and with minimum supervision
Strong interpersonal and teamwork skills required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of MS Word and MS Excel
Benefits
A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development
Company
The Suddath Companies
Suddath is a global transportation, logistics and relocation management company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Brannigan
President & CEO
Kevin Gannon
Chief Financial Officer & EVP
Recent News
2025-05-05
2024-04-09
Company data provided by crunchbase