Spectrum · 7 hours ago
Mid/Large Business Customer Solutions Representative
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
2+ years expSpectrum is a company that provides superior communication and entertainment products for residential and business customers. In this role, you will engage with medium and large business customers to build relationships and deliver tailored solutions that drive business growth and enhance their experience with Spectrum.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Foster long-term relationships with new and existing commercial customers, ensuring satisfaction and loyalty
Identify and address complex communication and network requirements, providing consultative solutions that align with business objectives
Retain customers through effective relationship building, upselling additional Spectrum products and services using proven retention strategies
Navigate customer objections by positioning Spectrum’s product value and pricing, guiding customers toward optimal solutions
Address business telecom concerns with empathy and tact, acting as a trusted consultant for business owners
Manage end-to-end customer relationships, including research, analysis and resolution of billing inquiries
Maintain accurate records in billing and sales systems, processing work orders, credits, adjustments and early termination fees as needed
Qualification
Required
High school diploma or equivalent
2+ years of sales experience in the technology sector
2+ years of business-to-business sales experience with quotas
Proven track record of exceeding revenue quotas
Ability to read, write and speak English
Strong organizational and discovery skills
Ability to handle high volumes of rejection, demonstrate resilience and persistence
Willingness to learn continuously and be coachable
Proven success in sales role
Preferred
Bachelor's degree in business administration, Communications, Marketing or related field
2+ years of experience in customer service or phone sales
Experience with billing software such as Salesforce, ICOMS or CSG
Experience in telecommunications or sales of premise-based voice and data products
Knowledge of complex services including Hosted Voice and Cloud Services
Benefits
Comprehensive pay and benefits package
Rewards employees for their contributions to our success
Supporting all aspects of their well-being at every stage of life
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase