Allstate · 4 hours ago
Field Auto Damage Adjuster
MA - Boston
Full-time
Hybrid
Entry, Mid Level
$68K/yr - $116K/yr
1+ years expAllstate is a leading insurance company dedicated to protecting families and their belongings. They are seeking a Field Auto Damage Adjuster who will be responsible for inspecting vehicle damage, guiding customers through the claims process, and negotiating settlements. This role combines technical skills with customer service in a fast-paced, field-based environment.
BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
No H1B
Responsibilities
Support customers through their claim with care, clarity, and empathy
Make the process as simple and stress-free as possible by being a reliable partner from start to finish
Independently inspect vehicle damage, gather key details, and determine coverage based on policy guidelines
Connect with customers through phone, email, or video to guide them through the claims process
Adjust your communication style based on customer preference and keep them informed every step of the way
Review estimates and negotiate fair settlements with customers, shops, vendors, and third parties
Navigate tough conversations professionally while staying aligned with legal and company standards
Use estimating tools, resources, and training to make accurate decisions in a fast-moving environment
Apply strong critical-thinking skills to resolve issues and move claims forward efficiently
Document your work clearly and accurately in the claims system
Follow policy guidelines to help protect the company and ensure each claim is handled correctly
Qualification
Required
18 months+ experience in auto collision estimating using CCC or Mitchell
Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Valid driver's license and willingness to travel as part of the job requirements
As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets
All required licenses will need to be obtained within 60 days of hire
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
Benefits
Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product Management
Recent News
Company data provided by crunchbase