Genesys · 7 hours ago
Software Engineer – Front End
North Carolina, United States
Full-time
Onsite
Mid Level
$93K/yr - $173K/yr
4+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They are seeking an experienced full-stack developer to build and scale cutting-edge generative AI applications within the global Innovations team, focusing on custom applications and AI-driven solutions for Genesys Cloud environments.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
No H1B
Responsibilities
Design and develop generative AI applications using Python and AWS Bedrock
Automate business practices through AI-driven solutions
Collaborate with DevOps engineers to architect and manage AWS-based infrastructure for cloud contact center solutions
Maintain and optimize AWS operational configurations, including resource management, permissions, usage scripting, and alerting
Implement deployment automation and CI/CD pipeline practices
Ensure cloud security and apply best practices to minimize vulnerabilities
Develop applications using NodeJS and ReactJS, targeting Lambda functions and containerized deployments
Respond to and resolve cloud infrastructure support tickets
Qualification
Required
Bachelor's or Master's degree in Computer Science, Computer Engineering, or related field
Must be able to work in the United States (now AND in the future) without needing visa sponsorship
4+ years of full-stack software development experience using Python, NodeJS, and ReactJS
2+ years of experience developing and deploying SaaS solutions on AWS
Hands-on experience with container technologies such as Docker or Kubernetes
Proven understanding of generative AI, including large language models (LLMs), Agentic AI, and diffusion models
Experience with models such as OpenAI ChatGPT, Anthropic Claude, Google Gemini, and Hugging Face
Skilled in deploying solutions across both Windows and Linux environments
Proficient in building responsive web UIs with ReactJS; familiarity with AngularJS or jQuery is a plus
Familiarity with Genesys APIs and cloud services
Strong analytical and troubleshooting skills in software operations
Experience with database administration and performance optimization
Comfortable in Agile environments with strong collaboration and independent work skills
Experience with automated testing, CI/CD, and modern DevOps practices
Preferred
Experience supporting enterprise-scale contact center environments
Exposure to customer-facing software deployments in a services-led delivery model
Interest in emerging AI models and rapid prototyping
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase