Watts Water Technologies · 3 hours ago
Sr. Technical Support Specialist
United States
Full-time
Remote
Mid, Senior Level
$30.90/hr - $37.15/hr
3+ years expWatts Water Technologies is a leader in providing safe and clean water solutions. They are seeking a Sr. Technical Support Specialist to provide expert-level support for Commercial and Industrial Water Treatment systems, resolving complex technical issues and ensuring a seamless customer experience.
Building MaterialManufacturingMechanical DesignOil and GasWholesale
Responsibilities
Technical Support for all Commercial/Industrial Water Treatment Products. Must have knowledge of water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis
Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment
Logistics Support for all Commercial/Industrial Products. This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments
Warranty Support for all Commercial/Industrial Products
Use Sales Force Systems document and manage service functions
Contract and provide technical product support and guidance to third-party service contractors
Possess the ability to review wiring diagrams, schematics, CAD drawings
A self-starter with ability to work in a team-oriented call-center support environment
Effectively communicate at different levels of the organization both internally & externally
After-hours on-call technical support on a rotating basis
Assume responsibility for other projects and duties as assigned by the Sr. Manager of Sales and Customer Engagement or Company management
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
Travel Requirements: 20%
Qualification
Required
Bachelor's Degree in Chemistry, Engineering, or related field
Minimum 3 years' experience in the water treatment industry. The ideal candidate will possess 3-5 years of water treatment experience and/or mechanical field experience, education and training
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable
Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment
Technical Support for all Commercial/Industrial Water Treatment Products. Must have knowledge of water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis
Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment
Logistics Support for all Commercial/Industrial Products. This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments
Warranty Support for all Commercial/Industrial Products
Use Sales Force Systems document and manage service functions
Contract and provide technical product support and guidance to third-party service contractors
Possess the ability to review wiring diagrams, schematics, CAD drawings
A self-starter with ability to work in a team-oriented call-center support environment
Effectively communicate at different levels of the organization both internally & externally
After-hours on-call technical support on a rotating basis
Assume responsibility for other projects and duties as assigned by the Sr. Manager of Sales and Customer Engagement or Company management
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
Travel Requirements: 20%
Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency
Punctuality and dependability
Ability to be flexible and adapt to changing work priorities and stressful conditions
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts
Maintain productive and collaborative relationships with other Watts employees
Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action
Ability to remain seated at a desk or workstation for extended periods
Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods
Ability to physically move around the office, organize or transport files, packages, or other office-related materials
Ability to read documents, use a computer, and perform data entry tasks
Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls
Ability to operate standard office equipment such as computers, printers, phones, and copiers
Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment
Ability to stand for long periods of time
Ability to lift and carry up to 35 pounds
Ability to push and pull up to 35 pounds
Ability to physically move around manufacturing floor
Ability to read documents and communicate clearly with management and coworkers
Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses
Preferred
Field service coordination/project management experience a plus
Benefits
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Company
Watts Water Technologies
We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Pagano Jr
President and CEO
Shashank Patel
CFO
Recent News
Yahoo Finance
2025-09-26
2025-09-25
2025-09-19
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