NorthITE · 1 day ago
Need ServiceNow Platform Architect & Developer-100% Remote and Part Time-4hours a day.
United States
Part-time, Contract
Remote
Senior Level
7+ years expNorthITE is seeking an experienced ServiceNow Platform Architect and Developer to support their managed services practice. The role involves architecting and implementing ServiceNow solutions, leading technical design, and mentoring junior developers while ensuring compliance and optimal performance in managed service scenarios.
Information Technology & Services
Hiring Manager
Ramakrishna Bandari (Joe)
Responsibilities
Architect, design, and implement ServiceNow solutions in complex managed services environments, with a focus on domain separation and multi-client tenancy
Lead the technical design and development of ServiceNow modules, including but not limited to:
Technology Provider Service Management (TPSM)
IT Operations Management (ITOM)
Software Asset Management Professional (SAM Pro)
CMDB, Discovery, Service Mapping, Event Management, Integration with IRE (Identification and Reconciliation Engine)
AI/ML features and automation within ServiceNow
Develop and enforce platform governance, security, and data separation strategies to ensure compliance and optimal performance in managed service scenarios
Collaborate with client and internal teams to gather requirements, translate business needs into technical solutions, and deliver high-quality ServiceNow configurations and customizations
Proactively research and evaluate new ServiceNow releases, features, and best practices; communicate relevant updates and recommendations to stakeholders
Mentor and guide junior developers and administrators on ServiceNow best practices, coding standards, and platform capabilities
Troubleshoot and resolve complex technical issues across ServiceNow modules and integrations
Document architecture, design decisions, and operational procedures for ongoing support and knowledge transfer
Qualification
Required
7+ years of hands-on ServiceNow development and architecture experience in managed services or multi-tenant environments
Proven expertise in ServiceNow Domain Separation, including design, implementation, and ongoing management
Strong experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management, IRE), TPSM, and SAM Pro
Practical knowledge of ServiceNow AI/ML capabilities and their application to ITSM/ITOM use cases
Deep understanding of ServiceNow platform architecture, security, and integration patterns
Experience with ServiceNow scripting (Glide, JavaScript), Flow Designer, IntegrationHub, and REST/SOAP integrations
Demonstrated ability to stay current with ServiceNow releases and proactively adopt new features
Excellent communication, documentation, and stakeholder management skills
Preferred
ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) in ITOM, SAM, or other relevant modules
Experience in managed services provider (MSP) environments or consulting roles
Familiarity with ITIL, SIAM, or similar service management frameworks
Company
NorthITE
Northite is a dynamic and innovative technology solutions company that empowers businesses with cutting-edge services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase