Zayo Group · 1 week ago
Senior Program Manager, Process and Systems
United States
Full-time
Remote
Senior Level
$88K/yr - $135K/yr
7+ years expZayo Group is a leading provider of mission-critical bandwidth, supporting innovations that transform society. They are seeking a Senior Program Manager for Process and Systems to implement and support critical processes across the organization, focusing on workflow optimization, project metrics, and reporting.
Telecommunications
Responsibilities
Implement standard, high-scale processes across the program
Project-level workflow processes
Service Order workflow processes
Optimization of workflows between teams
Project capital reporting - Implements Salesforce-based capital budgeting, forecasting and reporting processes across the Large Project program
Supports Project/Program Reporting:
Builds, maintains, adapts and grows standard project- and program-level reporting consistently across the various Large Projects
Works with management and project stakeholders to evolve reporting for improved efficiency, effectiveness and accuracy
Collaborates with stakeholders to adapt reporting as project workflows evolve and reporting needs change
Maintains diligent change control of the project reporting for consistency in reporting
Customizes reporting where necessary for specific project needs
Manages, maintains and evolves rollup reporting to concisely and accurately report program status at a summary level
Lead all elements of network installation
Manage customer requirements and expectations
Develop and manage the project schedule
Develop and manage the project budget
Aggressively manage execution
Develop and implement project processes, reporting and metrics
Transparently report project progress
Qualification
Required
Advanced Excel experience required with an emphasis in reporting and presentation
Familiarity and ideally experience with Tableau/Einstein Analytics, Domo or similar CRM tools
Working experience with Site Tracker or similar workflow products
Working knowledge of Salesforce
Working knowledge of GIS-based tools such as MapInfo, ArcView or Google Earth
Process and metrics-driven management style
Exceptional report development, implementation and analysis skills
Ability to adapt existing reporting or develop new reporting to match the unique and changing needs of each project while working within Zayo reporting standards
Extreme attention to detail and an inherent need to understand
Minimum of seven (7) years project management experience required
Experience in Workflow management/governance and Quality Control required
Strong technical writing experience desired
Passionate, positive, business-minded leader
Motivated team leader with strong work ethic and high standards for work quality
Ability to develop and maintain a team chemistry in a dotted-line environment
Strong management and interpersonal skills
Experience with telecom network deployment, project management databases and tracking systems
Excellent internal and external team building skills
Excellent verbal and written communication skills including metrics, reporting and dashboards
Preferred
Project management experience with large-scale network deployments, ideally related to OSP, Ethernet and/or wireless networks
Experience with managing large project schedules and budgets (tracking, forecasting, reconciling)
Experience with contract/construction management including RFP preparation, budgeting and control estimates, bid review and award, change order management, materials management and project closeout is a plus
Understanding of OSP construction management is a plus to include OSP construction methodologies, route feasibility and design development, OSP engineering, permitting, make ready and construction processes, OSP metrics and measures
Understanding of telecom network architectures specific to determining project dependencies and critical path activities
High level understanding of telecommunication products and services knowledge preferred
PMP certification a plus
Flexible work hours and occasional travel
Benefits
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Company
Zayo Group
For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next.
1001-5000 employees
H1B Sponsorship
Zayo Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (7)
2022 (4)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Laura Littman
Chief of Staff to the CEO
Steve Smith
CEO
Recent News
Morningstar
2024-04-19
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