Walmart Canada · 2 hours ago
(USA) Member Specialist - Full time, AM shifts
Oakwood Village, OH
Full-time
Onsite
New Grad, Entry Level
$17/hr - $24/hrWalmart Canada is seeking a Member Specialist to provide exceptional member service at Sam's Club. The role involves maintaining checkout areas, resolving member issues, promoting products, and ensuring compliance with safety standards and company policies.
DeliveryRetailShopping
Responsibilities
Provides member service
Maintains the checkout area
Resolves member issues and concerns
Promotes Sam's Club products and services
Provides guidance and support to members regarding self-service technology
Processes member purchases
Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
Follows proper procedures for handling merchandise
Corrects and reports unsafe situations to facility management
Maintains entrance areas
Acknowledges members, verifies membership cards, and identifies member needs
Assists members with purchasing decisions
Locates merchandise
Resolves member issues and concerns
Promotes the company's products and services
Zones the area
Arranges and organizes merchandise
Assists members with transporting items
Maintains a safe shopping environment
Maintains exit areas
Reviews member receipts
Acknowledges the member and identifies member needs
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
Maintains paperwork, logs, and other required documentation
Executes emergency response procedures
Ensures compliance with company security and safety practices
Assist with the training of Member Frontline Services associates on company processes and procedures
Teaches new technology and tool functionality
Delivers new programs rollout training
Provides continuous learning and process improvement opportunities
Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns
Zones the area
Arranges and organizes merchandise
Identifies shrink and damages
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent
Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence
Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
Serve our Customers and Members: Delivers results while putting the customer first
Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders
Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience
Strive for Excellence: Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change
Qualification
Preferred
Retail experience including operating front end equipment (for example, cash register)
Working with mobile retail applications
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
Company data provided by crunchbase