The Zebra · 13 hours ago
IT Support Engineer II (Hybrid in ATX)
Austin, TX
Full-time
Hybrid
Mid Level
$65K/yr - $80K/yr
3+ years expThe Zebra is revolutionizing how connected consumers research and shop for insurance, and they are seeking a Support Engineer II to join their team. In this role, you will research and solve staff problems, work on automation and scripting, and serve as a primary technical contact for the business.
InsuranceMarketplacePrice ComparisonSearch Engine
Responsibilities
You’ll triage, prioritize, and resolve incoming IT support requests with a strong focus on customer satisfaction
You'll provide technical assistance / manage our standard endpoints (macOS / Windows / Linux), IaaS / SaaS environments (Google, Azure, Slack, Genesys Cloud, etc.) via in person, chat, ticketing software, video conferencing, email, and over the phone
You'll manage, update, and resolve issues using our issue tracking system and build/update our wiki and other documentation
You'll help manage IT’s hardware inventory, software licenses, lease agreements, service contracts, and vendor support agreements
You'll install, configure, and troubleshoot Linux / Windows / macOS operating systems, hardware, software, and peripherals
You'll work with scripts, apply system policies, and evaluate various end-user devices based on the needs of the business and different technology projects
You'll monitor, implement, enforce IT best practices, policies and procedures while maintaining confidentiality and securing operational data
You’ll manage user accounts, permissions and access rights to ensure secure and efficient access to systems and applications
In addition to normal business hours we work evenings and weekends as needed
Occasionally moderate lifting may be required; other duties may be assigned
Qualification
Required
3+ years in IT support or related role
Bachelor's degree in CS (or equivalent work experience)
Organized and love providing awesome customer service
Able to communicate / collaborate effectively with technical and non-technical individuals
Able to work under pressure, independently as well as part of a team, in a fast-paced environment
Able to continually assess, prioritize and solve multiple problems
Comfortable with installing, configuring, and fixing PC hardware and software
Highly knowledgeable with Linux and MacOS
Comfortable with Windows OS and Microsoft 365
Studied and used Information Technology Infrastructure Library best practices
Used Help Desk Issue Tracking Systems to assign, delegate, and/or resolve end-user issues
Preferred
Experience with cloud or virtualized environments
Familiar with Atlassian suite (Jira, Confluence, etc.)
CompTIA Linux+ certification / Red Hat Certified System Administrator / other Linux certifications
Experience with the Atlassian suite (Jira, Confluence, etc.)
Experience with AWS WorkSpaces
Strong knowledge of IaaS / SaaS systems like Google Workspace, AWS, Okta, Slack, and others
Benefits
Competitive Compensation & Stock Option Offering
Health, Dental, Vision & Disability Coverages
HSA offering + employer contribution
401k with match
Unlimited PTO (paid time off)+ flexibility to enjoy it
Paid Parental Leave Program
Wellness perk ($100/month)
Pet Adoption Reimbursement ($300/year)
Learning & Development Opportunities
Company
The Zebra
The Zebra is an online insurance comparison platform providing real-time rates and educational resources for various insurance types.
201-500 employees
H1B Sponsorship
The Zebra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (73)
2023 (74)
2022 (124)
2021 (80)
2020 (49)
Funding
Current Stage
Late StageTotal Funding
$258.63MKey Investors
HedosophiaAccelBallast Point Ventures
2024-08-06Series Unknown· $2.1M
2022-01-01Series Unknown
2021-04-12Series D· $150M
Leadership Team
Keith Melnick
CEO
Meetesh Karia
Advisor
Recent News
Business Wire
2026-01-15
The Fintech Times
2025-04-26
2025-04-24
Company data provided by crunchbase