VLink Inc · 5 hours ago
iCertis Developer/ Tech Lead
United States
Contract
Remote
Senior LevelVLink Inc is seeking an iCertis Developer/ Tech Lead to enhance their customer support for the Icertis CLM platform. The role involves troubleshooting technical issues, collaborating with customers, and working with cross-functional teams to improve product quality.
Information ServicesInformation Technology
Hiring Manager
Dipansh Gaur
Responsibilities
Develop a deep understanding of the Icertis CLM platform and how customers use it
Troubleshoot technical issues, identify root causes, and provide practical solutions or workarounds
Work closely with customers (remote or on-site) to gather issue details, clarify requirements, and provide responsive support
Respond to support tickets, resolve problems within SLA, and escalate complex issues to development or engineering teams as needed
Assist in applying hotfixes, patches, and updates in production/staging environments, coordinating schedules and testing with customers
Create and maintain knowledge base articles, runbooks, and FAQs to speed up future support and improve self-help outcomes
Support enhancement requests by understanding customer use cases and working with development or product teams to deliver improvements
Act as an advocate for the customer by tracking issues, communicating statuses, and ensuring needs are understood internally
Follow and improve customer support processes and tools to ensure efficient handling of technical cases
Work with cross-functional teams — functional consultants, developers, QA, product owners — to resolve issues and drive product quality
Qualification
Required
Develop a deep understanding of the Icertis CLM platform and how customers use it
Troubleshoot technical issues, identify root causes, and provide practical solutions or workarounds
Work closely with customers (remote or on-site) to gather issue details, clarify requirements, and provide responsive support
Respond to support tickets, resolve problems within SLA, and escalate complex issues to development or engineering teams as needed
Assist in applying hotfixes, patches, and updates in production/staging environments, coordinating schedules and testing with customers
Create and maintain knowledge base articles, runbooks, and FAQs to speed up future support and improve self-help outcomes
Support enhancement requests by understanding customer use cases and working with development or product teams to deliver improvements
Act as an advocate for the customer by tracking issues, communicating statuses, and ensuring needs are understood internally
Follow and improve customer support processes and tools to ensure efficient handling of technical cases
Work with cross-functional teams — functional consultants, developers, QA, product owners — to resolve issues and drive product quality
Experience diagnosing software issues; familiarity with enterprise application stacks and databases (e.g., SQL)
Comfortable with ticketing systems, CRM processes, and support workflows
Preferred
Understanding of Icertis CLM usage patterns and configuration principles is a plus
For more technical support tiers, skills in C#, .NET, SQL, and scripting can be beneficial
Company
VLink Inc
VLink Inc.
Founded in 2006
501-1000 employees
H1B Sponsorship
VLink Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (42)
2023 (37)
2022 (36)
2021 (27)
2020 (44)
Funding
Current Stage
Late StageLeadership Team
Sharad Patney
President and CEO
Recent News
2026-01-07
EIN Presswire
2025-09-17
Company data provided by crunchbase