Cleveland Clinic · 5 hours ago
Financial Registration Liaison
United States
Full-time
Remote
Entry Level
1+ years expCleveland Clinic is a top-ranked healthcare organization dedicated to providing patient-first care. As a Financial Registration Liaison, you will ensure timely and accurate registration and communication of financial matters for patients, promoting a seamless patient experience while delivering high levels of customer service and empathy.
Health CareHospitalMedicalNon Profit
Responsibilities
Provide an extraordinary and seamless pre-service patient financial experience
Proactively communicate with patients to keep them informed of their pre-service financial readiness while providing concierge level oversight and heightened patient experience
Support patients through all aspects of their financial journey, including the completion of patient registration process, patient estimate letter process and financial clearance process, payment options, insurance adjudication, etc
Enroll patients in MyAccount and educate them on the enrollment process and the functionality
Collect patient preferences and update the CRM
Provide timely and clear responses to patients to help them understand their insurance benefits, insurance reimbursement, out-of-pocket expenses and payment options
Use revenue cycle knowledge to identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, coding, charity eligibility and collections
Closely monitor accounts of assigned patients to ensure a seamless patient experience
Multi-task with multiple computer systems to communicate with patients and investigate, resolve and document patient inquiries
Solicit patient payments and ensure that the dollar amount is posted to the correct debit and according to the patient
Offer payment options to patients as needed
Recognize trends in the revenue cycle that impact a specific patient or patient population that negatively affects the patient experience
Qualification
Required
High School Diploma of GED and two years of experience in registration, financial counseling, customer service, healthcare revenue cycle or a related area
OR Associate's Degree and one year of experience
Understanding of Epic Prelude and Resolute systems
Strong understanding of medical insurance terminology and processing claims
Preferred
Remote work experience
Company
Cleveland Clinic
Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It is a sub-organization of Ashtabula Regional Medical Center.
10001+ employees
H1B Sponsorship
Cleveland Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (89)
2024 (78)
2023 (100)
2022 (60)
2021 (71)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
$362.54MKey Investors
National Institutes of HealthNational Cancer InstituteAgency for Healthcare Research and Quality
2023-02-21Grant· $3.14M
2022-09-22Grant· $7.9M
2022-06-30Grant· $14.2M
Leadership Team
Delos Cosgrove
CEO & President
Tomislav Mihaljevic
President & Chief Executive Officer, Cleveland Clinic
Recent News
2026-01-25
2026-01-14
Company data provided by crunchbase