Sasser, Inc. · 6 hours ago
Sales Support Agent
Hatboro, PA
Full-time
Hybrid
Entry Level
$45K/yr - $55K/yr
2+ years expSasser, Inc. is a transportation asset services and management company recognized as one of the Best Places to Work in Chicago. The Sales Support Agent supports the sales processes at Express 4x4 Truck Rental, assisting with customer inquiries, rental agreements, and administrative duties in a team environment.
Asset ManagementRailroadTransportation
Responsibilities
Responsible for the administrative cycle of opening rental agreements, the off-rent process and closure of rental agreements, including support of the billing process
Responsible for continuous improvement and development of on-rent and off-renting processes with the current operating system. Directly interacts with IT on corrective measures, problem solving and input on creating more efficient processes
Customer interaction and general problem solving on all aspects of the on-renting and off-renting cycles of service
Handle incoming customer communication via phone and email, providing answers to customers or redirecting to the appropriate team/individuals
Reconciling available fleet and coordinating movement of vehicles. Interacting with vendors and dealers via phone, as necessary, to locate vehicles
Maintain vendor relationships
Perform various office administrative duties as needed including but not limited to filing, key reconciliation, project support and updating customer files
Assist in local delivery of rental vehicles, as needed
Support special projects as needed
Qualification
Required
High School diploma or GED required
Valid driver's license
Customer service focused
Strong verbal and written communication skills
Attention to detail
Basic problem-solving ability
Ability to work independently and in a team environment
Preferred
2+ years college or associate degree preferred
2+ year(s) experience in the rental industry (vehicle/equipment)
Benefits
Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
Includes a 100% Company-paid disability and life insurance plans
Includes a 401K plan with company match PLUS additional end-of-year funding
Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
Provides 10 paid holidays annually
Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
Provides a confidential Employee Assistance Program
Provides training and tuition reimbursement
Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!
Company
Sasser, Inc.
Sasser, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bryan Zair
Chief Legal Officer and Secretary; Head of M&A
Recent News
Chicago Business Journal
2024-01-24
Company data provided by crunchbase