Merative · 5 hours ago
Technical Support Engineer I
United States
Full-time
Remote
Entry Level
$54K/yr - $80K/yr
1+ years expMerative is dedicated to improving health outcomes through data, analytics, and software for the health industry. The Technical Support Engineer I will provide advanced technical support and act as an escalation resource for customers, ensuring high levels of customer satisfaction and resolving complex technical issues.
AnalyticsHealth CareInformation TechnologyIT Infrastructure
Responsibilities
Takes a self-directed role in the support and resolution of technical issues within the installed base
Takes inbound calls and makes outbound calls
Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM
Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems
Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills
Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner
Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues
Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers
Qualification
Required
Strong knowledge of computer hardware such as: workstations, servers & storage devices required
Strong knowledge of workstation & server OS platforms required
Strong knowledge of network infrastructure and communication protocols required
Strong customer service, documentation & communication skills required
Ability to manage & prioritize multiple work assignments with minimal supervision required
Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required
Degree from a Technical College/University or equivalent experience
Preferred
1-3 years experience using/administering medical information systems such as: RIS, PACS, HIS or EMR solutions
Understanding of clinical workflow in a medical imaging environment
Familiarity with database technologies such as: SQL, DB2 & Oracle
Familiarity with DICOM and/or HL-7 standards
Familiarity with basic scripting languages such as: Bash, Korn, VB, Java & Perl
Bachelor's Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics
Benefits
Remote first / work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Health, dental, and vision insurance
401k retirement savings plan
Infertility benefits
Tuition reimbursement, life insurance, EAP – and more!
Company
Merative
Merative is an IT services company that offers products to improve decision-making and performance. It is a sub-organization of IBM.
1001-5000 employees
H1B Sponsorship
Merative has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (10)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-25Acquired
2018-03-29Series A
Leadership Team
Gerry McCarthy
Chief Executive Officer and Board Director
Troy Bailey
Chief Technology Officer
Recent News
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2025-10-03
2025-09-23
2025-09-15
Company data provided by crunchbase