Nutanix · 5 hours ago
Program Manager: Worldwide Support
Durham, NC
Full-time
Hybrid
Mid, Senior Level
$106K/yr - $212K/yr
5+ years expNutanix is a company dedicated to enhancing customer satisfaction through operational excellence. The Program Manager: Worldwide Support role focuses on optimizing service delivery within the Global Support Organization by leading cross-functional initiatives and managing programs aligned with strategic goals.
Data CenterEnterprise SoftwareInformation TechnologySoftwareVirtualization
Responsibilities
Oversee and optimize program and operational aspects of the Global Support Organization to enhance service delivery and efficiency
Design, implement, and manage programs aligned with strategic organizational goals, focusing on new product introductions and operational improvements
Lead cross-functional initiatives to improve processes and define key performance indicators (KPIs) for success measurement
Act as the primary liaison between support operations and other departments, ensuring seamless execution of programs and collaboration
Monitor progress of key programs, addressing bottlenecks, and ensuring milestones are met on time and within budget
Collaborate to identify training needs and delivery plans for support teams on new products and operational tools
Establish regular reporting and communication with stakeholders, providing insights on operational trends and areas for improvement
Achieve a full knowledge transfer of responsibilities from the outgoing team member within the first quarter and continued transition of new responsibilities and needed
Qualification
Required
5+ years of experience in program or operations management in a support or enterprise software organization
Strong problem-solving, critical-thinking, and organizational skills
Proficiency in program management methodologies and tools (e.g., MS Office, Google Workspace, Salesforce, Jira, ServiceNow, Slack, Confluence)
Knowledge of enterprise support processes and best practices, including ITIL principles
Experience in process improvement methodologies (e.g., Lean, Six Sigma)
Excellent communication, collaboration, and stakeholder management skills
Detail-oriented with a proactive and results-driven mindset
Preferred
PMP, PRINCE2, or similar project management certifications preferred
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Medical
Financial
401(k) eligibility
Various paid time off benefits
Vacation
Sick time
Parental leave
Company
Nutanix
Nutanix specializes in cloud software, offering organizations a single platform for running apps and data across clouds.
5001-10000 employees
H1B Sponsorship
Nutanix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (260)
2024 (152)
2023 (300)
2022 (282)
2021 (137)
2020 (143)
Funding
Current Stage
Public CompanyTotal Funding
$1.9BKey Investors
Bain Capital Private EquityNational Science FoundationKhosla Ventures
2024-12-11Post Ipo Debt· $750M
2020-08-27Post Ipo Debt· $750M
2016-09-30IPO
Leadership Team
Rajiv Ramaswami
President and CEO
Rukmini Sivaraman
EVP and Chief Financial Officer
Recent News
2026-01-23
Company data provided by crunchbase