Ministry Brands · 4 hours ago
Client Support Specialist
US-Alpharetta, GA
Full-time
Hybrid
New Grad, Entry Level
0+ years expMinistry Brands is a leading provider of SaaS operational management systems and digital engagement tools. They are seeking a Client Support Specialist to provide user support, respond to customer inquiries, and collaborate on operational improvements to enhance the customer experience.
Software
Responsibilities
Provide user support to improve the experience of customers and/or end-users of their assigned product(s)
Provide timely responses to customer service inquiries via product ticket system, emails, live chat, and phone calls
Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution
Evaluate, document and escalate technical issues, product bugs or data concerns for further research
Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
Create and review tickets for proper routing
Submit up-sell + cross-sell leads
Responsible for maintaining a high level of professionalism with internal and external sources and working to establish a positive rapport
Update customer information in the customer service database during each call
Work with the leadership team to stay updated on product(s) knowledge, internal processes and be informed of any changes in company/departmental policies
Collaborate on and contribute to additional tasks assigned by management
Initiate and/or contribute to conversations and tasks related to team’s operational improvement
Explain complex concepts and technical knowledge in simple terms to less technical individuals
Function as a Subject Matter Expert in the product(s) and client-facing experience
Maintains in-depth knowledge of our products and stays up-to-date with ongoing product releases
Qualification
Required
3+ months of related experience in customer service, support, or other customer-facing roles
High school diploma or equivalent, or an equivalent combination of education and experience
Demonstrated ability to learn and understand ticketing software applications
Translate end-user to technical resource jargon and vice-versa
Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook, Teams
Be able to organize work using online scheduling software, including but not limited to the use of Microsoft products (Teams, Outlook, SharePoint, etc.)
Working knowledge of phone queue systems
Comfort level working with SaaS-related technology, a plus
Comfortable meeting or exceeding all established SLAs and Metrics
Excellent verbal and written communication, organization, and follow-up skills
Excellent time-management and listening
Benefits
Robust healthcare options
Flexible paid time off
Paid parental leave
Mental health support
Professional development reimbursement
Employee Recognition & Rewards
Company
Ministry Brands
Ministry Brands is a family of Christian software companies across North America
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Insight Partners
2021-12-30Acquired
2017-01-01Series Unknown
2015-10-31Series Unknown
Leadership Team
Chris Bacon
Chief Executive Officer
Recent News
2025-08-08
Company data provided by crunchbase