Apex Systems · 2 hours ago
Project and Program Management - Program Coordinator 2
United States
Contract
Remote
Entry, Mid Level
2+ years expApex Systems is a global IT services provider, and they are seeking a Program Coordinator to support their Client Operations team. This role focuses on contract processing, CRM ticket management, and process optimization through data analysis and reporting, collaborating with legal, finance, and other internal teams.
Human ResourcesInformation TechnologyRecruiting
Responsibilities
Process Execution & Maintenance
Follow established procedures to execute operational processes in alignment with compliance and controls
Process Optimization & Business Improvement
Identify process pain points and recommend improvements
Support monitoring and evaluation of process performance using data insights
Assist with benchmarking and data interpretation to align with best practices
Tier 2 Support
Resolve escalated cases requiring additional nuance beyond Tier 1 vendor support
Recommend improvements to Tier 1 process guides to reduce escalations
Data Management & Reporting
Compile and distribute reports on process metrics, contract status, and account adjustments
Maintain data accuracy and integrity within CRM and related systems
Communication
Share findings and insights with Client Ops management to support continuous improvement
Qualification
Required
Experience in client operations, process improvement, or contract management
Strong analytical skills with the ability to interpret data and benchmark performance metrics
Excellent written communication skills for documenting processes
Ability to collaborate with legal, sales, and customer success teams
Proficiency with CRM systems and data management tools
Ability to manage multiple tasks in a fast ‑ paced environment
English proficiency
Minimum 2 years of experience with Process Execution & Compliance
Minimum 2 years of experience with Data Analysis & Reporting
Minimum 1 year of experience with CRM Systems & Data Management Tools Proficiency
Preferred
PowerBI is preferred
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Other discounts
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars
Certification discounts
Other perks to associations that include CompTIA and IIBA
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
H1B Sponsorship
Apex Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (21)
2023 (35)
2022 (26)
2021 (29)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
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