Penn State University · 4 hours ago
Part Time - MRI IT Support Wage Position
Penn State University Park
Full-time, Part-time
Onsite
New Grad, Entry LevelPenn State University is seeking a part-time IT User Support Specialist to provide technical support to faculty, staff, and students in the materials research environment. The role involves diagnosing and resolving problems, installing hardware and software, and providing training and support for various IT devices.
Higher Education
Responsibilities
Review and take necessary actions on user ticket
Provide Technical support for lab environment(s)
Provide necessary IT training and onboarding for new staff
Support MRI IT devices, including but not limited to:
Computers
Audio Video Equipment
Projectors/TV
Digital Signage
Printers
Create and update service-level process documentation for new and existing technologies and equipment
Assist with the implementation of technology and security initiatives
Assist on infrastructure deployments and changes
Work effectively on challenging tasks independently or as part of a team with minimal supervision
Demonstrate strong problem-solving skills, eagerness to learn new skills and technologies, manage multiple priorities with attention to detail, and communicate well with both technical and non-technical audiences
Qualification
Required
Provide technical support to faculty, staff, and students in the materials research environment
Perform analytical, technical, and administrative work in support of new and existing computer devices and workstations
Diagnose and resolve problems in response to customer reported incidents
Install new hardware and software and maintain existing components
Train end users in the use of equipment and software
Perform general maintenance tasks
Support MRI IT devices, including but not limited to computers, audio video equipment, projectors/TV, digital signage, and printers
Create and update service-level process documentation for new and existing technologies and equipment
Assist with the implementation of technology and security initiatives
Assist on infrastructure deployments and changes
Work effectively on challenging tasks independently or as part of a team with minimal supervision
Demonstrate strong problem-solving skills
Eagerness to learn new skills and technologies
Manage multiple priorities with attention to detail
Communicate well with both technical and non-technical audiences
Successful completion of background check(s) in accordance with University policies
Company
Penn State University
There’s a reason Penn State consistently ranks among the top one percent of the world’s universities.
Founded in 1855
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hamza Jamjoom
Co-Founder - Arts & Architecture Student Council
Kara Pytko
Co-founder of Virtual Scientist Webinar Series
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