Tucker Parker Smith Group (TPS Group) · 4 hours ago
Desktop Support Technician
Los Angeles, CA
Contract
Onsite
New Grad, Entry Level
$26/hr - $30/hr
0+ years expTucker Parker Smith Group (TPS Group) is seeking a Desktop Support Technician to provide hands-on technical support in a fast-paced healthcare enterprise environment. The role involves supporting desktop hardware, software, and peripherals, troubleshooting issues, and ensuring high customer service levels while collaborating with IT teams.
Staffing & Recruiting
Hiring Manager
Alexia Armendariz
Responsibilities
Provide desktop and technical support to end users across hospital and clinic locations
Image PCs, laptops, and Macs using SCCM and Casper
Troubleshoot, maintain, and repair hardware, software, and peripherals
Install and support printers and activate network ports (including desktop patching in IDFs)
Support remote users, remote sites, and assist with user/departmental moves
Escalate technical or customer service issues as needed for timely resolution
Maintain spare equipment and parts inventory; prepare defective parts for shipment
Follow Keck Medicine of USC IT processes and recommend process improvements
Attend vendor training to stay current on workstation and peripheral support
Participate in on-call rotation and perform other duties as assigned
Qualification
Required
High school diploma or equivalent (Associate's degree preferred)
6 months to 2 years of IT/Desktop Support experience
Hands-on experience or exposure to: Cerner, Footprints, Kronos
Strong communication skills (candidates must be pre-vetted for clear and effective communication)
Comfortable working in a healthcare and enterprise IT environment
Company
Tucker Parker Smith Group (TPS Group)
The Tucker Parker Smith Group ( TPS Group), is a professional recruiting and staffing firm.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Smith
Co-Founder & Managing Partner
N
Nichole Tonning-Smith
Co-Founder & Chief Operations Officer
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