Genesys · 3 hours ago
Principal PS Consultant, AI Solutions Architect
Virginia, USA
Full-time
Onsite
Senior Level, Lead/Staff
$111K/yr - $194K/yr
6+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They are looking for a hands-on AI Solutions Architect with deep expertise in CCaaS solutions and AI-driven technologies to design and deliver AI-powered solutions within the Genesys Cloud CX platform.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Engage with customers to understand business challenges and define AI-driven solutions that improve customer engagement and agent efficiency
Design and architect AI-powered contact center solutions, integrating technologies such as Conversational AI, Agent Assist, Co-Pilot AI, and AI-driven knowledge surfacing into CCaaS environments
Lead customer engagements from initial technical discovery through full implementation and optimization, ensuring seamless integration into their existing infrastructure
Develop proof-of-concept (PoC) demos, prototypes, and AI solution blueprints tailored to customer needs
Drive AI deployment projects by working cross-functionally with Professional Services, Engineering, and Product teams to ensure successful execution
Provide hands-on technical guidance for AI model integration, chatbot development, automation workflows, and analytics
Solve complex technical challenges and optimize AI models post-implementation to enhance accuracy, efficiency, and business impact
Collaborate with internal teams to develop best practices, technical documentation, and training resources for AI adoption
Act as a trusted advisor to customers, helping them navigate AI strategy, deployment, and continuous improvement
Stay ahead of AI trends and contribute to Genesys' innovation strategy by providing real-world insights from implementation projects
Influence AI product roadmaps by working closely with Product Management to refine features based on customer needs
Qualification
Required
6+ years of experience in the Contact Center industry, with hands-on experience designing and deploying AI-powered CCaaS solutions
3+ years in a solutions engineering, technical services, or customer-facing technical role, with proven experience in AI-driven transformation
Expertise in Conversational AI, Natural Language Processing (NLP), Machine Learning, and AI-driven analytics for customer engagement
Strong cloud-based architecture experience, with a focus on AWS, Azure, or Google Cloud
Proficiency in programming/scripting languages such as Java, Python, or Node.js for AI model deployment and system integrations
Proven ability to both sell and execute AI solutions—balancing strategic planning, technical leadership, and hands-on solution delivery
Excellent verbal and written communication skills, with the ability to translate complex AI concepts for diverse audiences
Willingness to travel as needed for customer engagements
Preferred
Experience with AWS AI services (Lex v2, Bedrock, Kendra, SageMaker)
Relevant industry certifications (AWS Solutions Architect, Google Professional Cloud Architect, or equivalent)
Deep knowledge of Genesys Cloud solutions and AI-powered contact center technologies
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase