Gates Albert, Inc. · 3 weeks ago
Inside Sales / Customer Service
North Chili, NY
Full-time
Onsite
Senior Level
$25/hr - $40/hr
5+ years expGates Albert, Inc. is seeking an Inside Sales / Customer Service professional to manage customer orders and support production on Davenport multi-spindle screw machines. The role involves entering orders, managing customer portals, and ensuring on-time delivery while providing excellent customer service.
Machinery Manufacturing
Responsibilities
Enter incoming orders verifying price, revision level and delivery date
Manage customer on-line portals to generate and modify orders
Generate routing sheets for needed part orders
Manage customer questions and issues including; delivery expedites and recovery plans
Manage below safety stock program
Manage min / max program for high volume parts
Manage customer revision log
Manage on time delivery metric for all customers
Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required
Qualification
Required
5 years related inside sales / customer service experience
Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required
Ability to work collaboratively to solve problems relative to area of responsibility
Ability to adhere to safety rules, policy and procedures
Ability to adhere to employee rules, policy and procedures
Benefits
Excellent benefits
401(k) match
Company
Gates Albert, Inc.
Founded in 1954, Gates Albert has grown into one of the premiere precision turn parts companies in North America.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase