CTG · 1 day ago
EPIC Analyst, Managed Services
United States
Contract
Remote
Mid Level
$120K/yr - $150K/yr
3+ years expCTG is seeking to fill an Epic Managed Services Support Analyst position for our client. The role involves providing Tier 2 support for various Epic modules, troubleshooting incidents, and collaborating with clinical leadership to optimize workflows.
ConsultingInformation TechnologySoftware
Responsibilities
Provide Tier 2 support for Epic ClinDoc, Orders, Stork, and ASAP within a managed services model
Troubleshoot and resolve incidents, service requests, and defects in accordance with SLAs and ITIL best practices
Participate in on-call rotations and after-hours support as required
Analyze clinical workflows and end-user issues to identify root causes and recommend solutions
Support Nursing, ED, and OB workflows including documentation, flowsheets, orders, tracking boards, and patient status management
Collaborate with clinical leadership to optimize documentation, patient throughput, and care delivery processes
Perform system configuration and maintenance in Epic ClinDoc, Stork, and ASAP including templates, flowsheets, forms, tracking boards, and rules
Support content updates, regulatory changes, and clinical best-practice enhancements
Maintain system build documentation and configuration standards
Participate in Epic upgrades, patches, and managed services release cycles
Perform unit, integrated, and regression testing
Support validation of clinical workflows and ensure minimal disruption to end users
Document incidents, root cause analyses, and resolution steps
Communicate effectively with clinical users, managed services leadership, and technical teams
Escalate complex issues to Epic or internal technical teams as needed and follow through to resolution
Assist with end-user training, tip sheets, and workflow documentation
Contribute to knowledge bases and standard operating procedures (SOPs)
Serve as a subject matter expert (SME) for supported Epic modules
Qualification
Required
Epic ClinDoc
Epic Orders
Epic Stork (OB)
Epic ASAP (ED)
Managed Services Support
Clinical Workflow Optimization
Incident & Problem Management
Epic Configuration & Build
Healthcare IT
Bachelor's degree in Information Systems, Healthcare, Nursing, or a related field, or equivalent experience
3+ years of Epic application support experience, including hands-on experience with Epic ClinDoc, Epic Orders, Epic Stork (OB), Epic ASAP (Emergency Department)
Strong understanding of clinical workflows in inpatient, ED, and obstetrics settings
Experience supporting Epic in a managed services or shared services environment
Ability to troubleshoot complex clinical application issues under time-sensitive conditions
Epic ClinDoc, Orders, Stork, and/or ASAP certification(s)
Clinical background (RN, LPN, or allied health experience)
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group
Preferred
Experience working in a 24x7 support model with SLAs and ITIL processes
Experience with Epic upgrade and release management cycles
Company
CTG
CTG, a Cegeka company, is at the forefront of digital transformation, offering innovative IT solutions and services that accelerate your strategy and project momentum.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-08-09Acquired
1980-03-28IPO
Leadership Team
Amanda LeBlanc
Chief Marketing Officer and Vice President, Global Marketing
Curtis Thompson
Senior Client Partner
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