IMCS Group · 4 hours ago
Desktop Support Analyst
Austin, TX
Contract
Onsite
New Grad, Entry Level
$25/hr - $27/hrIMCS Group is seeking an L1 Support Analyst to assist with B2B customer success and service desk support. The role involves conducting reviews of partner and merchant applications, investigating issues, and coordinating with stakeholders to drive resolution.
Staffing & Recruiting
Hiring Manager
MOHIT SINGH
Responsibilities
Conduct reviews of partner and merchant applications using established criteria
Investigate issues by reviewing available data and cross-referencing key systems
Coordinate with internal stakeholders and B2B partners to gather additional context and propose next steps
Use predefined templates and guidance to communicate issues and drive resolution
Maintain documentation of reviews, findings, and outcomes in designated platforms
Qualification
Required
B2B customer success or B2B service Desk support for tickets
Strong proficiency with macOS is required — candidates must be comfortable navigating and working within a Mac-native environment
Comfortable working with macOS native apps (e.g., Numbers, Safari)
Ability to navigate multiple systems in a fast-paced environment
Familiarity with data visualization tools like Tableau
Basic understanding of CRM platforms
Fluent in English (verbal and written) with strong attention to detail
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
Founded in 2002
201-500 employees
H1B Sponsorship
IMCS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
Company data provided by crunchbase