Techdravin · 6 hours ago
Information Technology Support Engineer
Austin, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expTechdravin is a company focused on providing technology solutions, and they are seeking an Information Technology Support Engineer. The role involves providing L1/L2 desktop support, troubleshooting hardware and software issues, and ensuring compliance with service level agreements.
Management Consulting
Responsibilities
Provide L1/L2 desktop support for Windows and macOS environments
Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, scanners)
Install, configure, and maintain Windows OS, MS Office, and standard applications
Support Active Directory (user accounts, password resets, group policies)
Handle incident, request, and problem management using ITSM tools (ServiceNow or similar)
Troubleshoot network issues (LAN/WAN, TCP/IP, VPN, Wi-Fi)
Support email systems (Outlook, Exchange, O365)
Coordinate with L3 teams and vendors for issue resolution
Ensure SLA compliance and maintain proper documentation
Provide onsite and remote support as required
Qualification
Required
2+ years of experience in Desktop / EUC Support
Strong knowledge of Windows 10/11, macOS (basic)
Experience with Active Directory & Office 365
Basic understanding of networking concepts
Hands-on experience with ITSM tools
Excellent communication and customer service skills
Ability to work in shifts and on-call support
Company
Techdravin
At TechDravin, we specialize in delivering smart, scalable, and reliable solutions in IT Consultancy and Field Service Operations (FSO).
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase