Raas Infotek · 11 hours ago
Tandem Support Lead
Berkeley Heights, NJ
Contract
Onsite
Senior LevelRaas Infotek is seeking a Tandem Support Lead to provide end-to-end support for OLTP applications on HPE NonStop systems. The role involves troubleshooting, root cause analysis, and ensuring service level agreements are met while engaging with both clients and backend teams.
Information Technology
Hiring Manager
Akash Verma
Responsibilities
Role requires front-end support engaging with development to resolve E2E environment related issues impacting client testing cycles. Front end technologies supported are Unix (commands, vi) and shell scripts
Responsible for performing root cause analysis, first/second level investigation, escalation and resolution of process and batch failures in a timely manner
Ensure E2E client service level agreements are attained
Serve as an escalation point for client issues related to the E2E environment or more complex issues
Engage with backend team that monitor E2E batch flow to ensure batch streams are processing on time, identify issues that require corrective action and follow up for resolution
Implement appropriate corrective actions to eliminate recurring batch job failures, coordinating, monitoring, approving E2E environment change related activities, performing training and coaching for less experienced team members, update procedures as changes occur and deficiencies are identified
Analyze documentation supporting changes in a complex E2E environment
Responsible for monitoring and support transmissions, perform replay/retransmission of files as needed
Able to initiate bridge calls when multiple application and support teams require direct communication between each other to resolve problems
Capable of promoting Incidents to Incident Management for a severe issue where production is impacted
Ability to page out Application Teams for batch issues/abends and page additional Application Teams/additional resources when needed
Participate in bi-annual mirroring BCP disaster recovery testing and Spring & Fall release Interchange Association update implementations
Flexible to work additional days/hours as needed, to cover the team
Qualification
Required
High level of understanding of AIX/Linux operating systems
Understanding of HPE NonStop (Tandem) systems
Experience supporting OLTP applications on HPE NonStop (Tandem) systems
Familiarity with Guardian/OSS, TACL, Pathway, Enscribe
Proficient in technical operations analyst support and root cause analysis
Awareness of AWS platforms
Experience with C, C++, COBOL, Java programming languages
Familiarity with databases like SQL/MP, DB2, Oracle, RDS Postgres
Capable of multi-tasking in a fast paced highly technical environment
Ability to communicate and report detailed technical information/issues to management
Adept at troubleshooting and resolving complex technical problems
Enhancing computer operations procedures
Reengineering operation processes to increase efficiency
Performing root cause analysis, first/second level investigation, escalation and resolution of process and batch failures
Ensuring E2E client service level agreements are attained
Serving as an escalation point for client issues related to the E2E environment
Engaging with backend team that monitor E2E batch flow
Implementing appropriate corrective actions to eliminate recurring batch job failures
Coordinating, monitoring, approving E2E environment change related activities
Performing training and coaching for less experienced team members
Updating procedures as changes occur and deficiencies are identified
Analyzing documentation supporting changes in a complex E2E environment
Monitoring and support transmissions
Performing replay/retransmission of files as needed
Initiating bridge calls when multiple application and support teams require direct communication
Promoting Incidents to Incident Management for severe issues
Paging out Application Teams for batch issues/abends
Participating in bi-annual mirroring BCP disaster recovery testing
Flexible to work additional days/hours as needed
Company
Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions.
Founded in 2010
201-500 employees
H1B Sponsorship
Raas Infotek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (55)
2023 (62)
2022 (44)
2021 (61)
2020 (44)
Funding
Current Stage
Growth StageCompany data provided by crunchbase