A.P. Moller - Maersk · 6 hours ago
Claims Senior Team Manager
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
5+ years expA.P. Moller - Maersk is a company that specializes in heavy bulky delivery solutions for large and bulky items. The Senior Team Manager will lead a team of Claims Handlers and Adjusters, ensuring timely and customer-centric claims outcomes while collaborating across various functions to uphold best practices in claims handling.
Customer ServiceInformation TechnologyLogisticsRetailShipping
Responsibilities
Lead, coach, and develop a team of Claims Handlers and Adjusters to ensure efficient, accurate, and customer‑focused claim resolution
Manage timely responses to all general claim inquiries and maintain a well‑organized shared mailbox to support service quality
Support on‑demand customer meetings and address escalations promptly to uphold high service standards
Deliver training and provide open‑door support sessions for commercial and operational teams to strengthen claims knowledge and processes
Monitor claim trends, generate insights, and recommend actionable improvements to reduce future claims and address systemic issues
Ensure claim turnaround times meet contractual requirements and internal performance expectation
Qualification
Required
Advanced understanding of General Liability Claims, specifically related to property damage
Strong problem-solving skills
Excellent communication and negotiation skills – verbal, written and presentation
Ability to communicate efficiently, quickly and provide precise details
Organizational and time management skills - multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals
Good influencing, conflict resolution and negotiation skills
Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition
Team player – works together with others in the business unit to achieve results, fosters teamwork
Customer / solutions focused
Proven ability to deliver even under pressure
5 years of experience in General Liability or Property claims, carrier experience strongly preferred
Demonstrated experience leading a geographically dispersed team
Microsoft Office and Windows proficiency
Strong written/oral communications, bilingual a plus (Spanish)
Domestic travel: 10%
Preferred
Bachelor's Degree preferred
Experience in claim handling, subrogation, loss prevention, or legal preferred
Strong negotiation skills, litigation background is an advantage
Benefits
Health Insurance
Paid Time Off
401k Match
Company
A.P. Moller - Maersk
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2005-10-19IPO
Leadership Team
Eric Lindberg
Head of Business Development - Integrated Sales
Lene Serpa
Director, Head of Corporate Sustainability & ESG
Recent News
2026-01-24
2026-01-19
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