Newsweb LLC · 1 day ago
Applications Analyst
Newsweb LLC is located in the Lincoln Park community and is currently looking for an Applications Analyst to join their team. The role involves supporting and evolving the organization’s core business applications, initially focusing on the configuration and support of Tessitura, while expanding to additional systems over time.
Non-profit Organization Management
Responsibilities
Serve as the primary point of contact for assigned business applications
Translate business needs into system configurations, reports and process improvements
Proactively identify opportunities to improve workflows and system usage
Work with Management to develop Reports and BI Dashboards
Provide support for end-users experiencing issues with applications
Develop system and process documentation suitable for IT and end user training
Design and deliver training sessions on new software features
Participate in testing activities, including system upgrades, patches and enhancements
Take increasing ownership of additional applications over time as experience grows
Assist in other areas as needed as part of the IT team, including hardware/infrastructure issues, as needed
Qualification
Required
Experience working with business applications such as ERP, CRM or ticketing systems
Working knowledge of SQL and relational databases, including writing and modifying queries
Experience with system integrations and APIs, including understanding how applications exchange data (e.g., REST APIs, web services, or file-based integrations)
Experience gathering requirements or documenting business processes
Strong written and verbal communication skills
Ability to communicate with both technical and non-technical users
Strong organizational skills with attention to detail and the ability to manage multiple priorities
Analytical mindset with the ability to troubleshoot issues and propose practical solutions
Process-oriented thinker who can understand and adapt to different areas of the business
Ability to work in an unstructured, fluid environment and adapt to evolving circumstances
Benefits
Employee health insurance (medical, dental, vision, disability and life insurance)
Retirement savings plan
Paid time off (vacation and sick time)
Employee assistance program
Free onsite parking