Universal Weather and Aviation, Inc. · 3 hours ago
Account Manager, North America
Houston, TX, US
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expUniversal Weather and Aviation, Inc. is a global community that supports professional business aviation. The Account Manager – North America is responsible for developing a sales pipeline and managing day-to-day account management processes, ensuring client satisfaction and retention through strategic selling and service delivery.
SchedulingSoftware
Responsibilities
Develop, analyze and execute strategic selling and account plans for assigned customers. Identify, qualify and execute up-sell / cross-sell opportunities within existing assigned client base for Evans Global Aviation Aviation and Air Culinaire; follow sales process from start to finish including analyzing client’s business needs (conducting research); monitoring account; gathering pertinent information; conducting demonstrations and creating proposals
Manage all aspects of customer experience by partnering with internal resources to exceed customer expectations
Take ownership of on-boarding process from new sales
Manage accounts through service delivery reviews and profile management and grow the client relationship by regularly contacting customers via phone, email, in person, and/or tradeshows
Report on all CRM and sales activities via reports in our CRM system, maintenance of client information in the sales database, weekly status reports, regular meetings with Reporting Manager; based on these calls, report any findings about market or industry conditions; feedback on Evans Global Aviation products and services and any concerns that may affect sales and client retention
Demonstrates a strong understanding of target account lists, lead management, and active sales opportunities (<90 days)
Become familiar with competitors’ products in the course of day-to-day duties and with reports from marketing to be aware of any progress or changes of competitors’ products or strategies. Share market intelligence from day-to-day duties with Marketing through established tools and use collective intelligence to enhance decision-making in day-to-day duties and responsibilities
Represent company at assigned trade shows and events designed to maintain and enhance current relationships; participate in and help manage Evans Global Aviation sponsored events
Meet goals for customer retention and customer loyalty index including close-the-loop process in alignment with established goals and process ownership to their reporting manager
Collaborate with Management and Country Managers on issues affecting assigned clients; develop lessons learned and share information with assigned team
Review Daily Movement and other operational reports and action or follow-up on any issues with active trips
Perform post trip follow-ups by contacting client 2-3 days after completion services to get feedback
Stay up to date and share internally on industry trends, competitor activities, and market conditions to identify opportunities and threats, and adjust sales strategies accordingly
Manage negotiations for high-value contracts and agreements with clients, ensuring favorable terms and conditions for the company
Ensure that all sales activities and processes comply with company policies, industry regulations, and ethical standards
Collaborate with marketing, operations and the Customer experience team, to improve how we deliver a higher level of excellent service, consistently and across the network
Serve as a Subject Matter Expert (SME) for a designated area, process, system, or product
Consistently achieve monthly and quarterly sales objectives established by sales leadership
Effectively multitask while managing multiple priorities in a fast-paced environment
Demonstrate strong product knowledge and deliver presentations to peers during training and knowledge-sharing sessions
Qualification
Required
Previous experience in General or Business aviation sector required
Proven sales experience in General or Business Aviation sector required. 5+ years sales experience
Must demonstrate a willingness to continuously improve sales and customer experience
Must be highly organized, detail orientated and be able to multi-task and prioritize cross-functional duties
Must demonstrate a high energy level, a positive attitude and a willingness to work cross-functionally with others
Proven track record of quota attainment
Strong written and verbal skills (for internal as well as external use). Must be fluent in English
Experience selling aviation services
Computer proficiency required in Microsoft Office Products including Outlook, Excel, Power Point
Proficiency in CRM software and sales analytics tools
Exhibit positive teamwork, loyalty to the Company and co-workers; always exhibit a confident and professional manner
Must be able to negotiate and readily make decisions that align with sales targets, pricing strategies and customer segment
Must have cultural understanding and empathy for how business is conducted
Results-oriented with a focus on delivering exceptional customer service
Willingness to travel at least 25% of the time or as needed
Other duties as assigned / required
Benefits
Medical – choice of up to 4 plans depending upon your location
Dental – includes adult orthodontics
Vision
Supplemental Life Insurance
Voluntary Accident, Critical Illness and Hospital Indemnity Plans
Health Savings Account with company contribution
Flexible Spending Accounts
401K Plan with company matching contributions
Life and disability coverage including an Employee Assistance Plan (EAP)
Paid Time Off (Vacation, Sick Time and Floating Holidays)
Company Holiday (7 annually)
Company
Universal Weather and Aviation, Inc.
At Universal, we’re moving organizations that move the world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ralph J Vasami
Chief Executive Officer
John Lee
EVP and Chief Financial Officer
Recent News
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