Nationwide Children's Hospital · 4 hours ago
IS Customer Service Analyst I - ONST
431 S 18th St, Columbus, OH
Full-time
Onsite
Entry Level
1+ years expNationwide Children's Hospital is a healthcare provider dedicated to serving children and families. They are seeking an IS Customer Service Analyst I to serve as the initial point of contact for IS-related issues and provide technical assistance through various communication channels.
ChildrenHealth CareMedical
Responsibilities
Gathers relevant information to assist in timely resolution of incidents and requests
Identifies situations requiring urgent attention, to effectively prioritize and escalate to appropriate tier and 3 resources
Provides accurate and timely logging and resolution of issues
Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
Assists the IS Service Desk with continuous process improvement
Qualification
Required
Valid Ohio driver's license and proof of auto insurance is required by hospital policy
Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines
Bachelor's Degree or relevant experience, required
One year of experience providing IT customer support, required
Excellent troubleshooting and customer service skills
Preferred
A+ or Network+ Certification, preferred
Company
Nationwide Children's Hospital
Nationwide Children’s, we are creating the future of pediatric health care. We consider every detail. Every decision. Every aspect
10001+ employees
H1B Sponsorship
Nationwide Children's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (24)
2023 (22)
2022 (16)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$4.1MKey Investors
National Institute of Neurological Disorders and StrokeNational Heart, Lung and Blood Institute
2024-03-04Grant· $4.1M
2023-09-19Grant
Leadership Team
Chet Kaczor
Senior Vice President Operations
Recent News
2026-01-03
Company data provided by crunchbase