Virginia Commonwealth University · 8 hours ago
CRM Developer - Internal Only
Richmond, VA
Full-time
Hybrid
Entry, Mid Level
$0/yr - $64K/yrVirginia Commonwealth University (VCU) is a public research university dedicated to serving the needs of students and patients. They are seeking a CRM Developer to support fundraising and alumni engagement efforts by designing, maintaining, and deploying customizations to the Blackbaud CRM web application.
Higher EducationLife ScienceUniversities
No H1B
Responsibilities
The CRM Developer will be responsible for custom SQL and CRM development initiatives for the Office of Development and Alumni Relations to support the fundraising and alumni engagement efforts of Virginia Commonwealth University
The primary responsibilities are to design, maintain and deploy internal customizations to the Blackbaud CRM web application using SQL, XML specs, and the Blackbaud SDK
This development work includes integrating various data sources and optimizing user interface development to streamline processes and create application efficiencies
This position will work with the team of CRM developers, project manager, business analyst, data analysts as well as other creative stakeholders and business units for the continued development of modernization of Blackbaud CRM and the connected systems
This position will develop and optimize systems through a period of modernization and optimization
In addition, this position will support marketing optimization by building and maintaining data structures, queries, exports, and segmentation logic
The role will collaborate with marketing and development teams to ensure data accuracy, strengthen audience strategies, and reporting to enhance engagement and fundraising outcomes
A strong understanding of both CRM data elements and data presentation fundamentals are needed to help support building and measuring effective strategies
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Data Science, or a related field; or an equivalent combination of training and professional experience that demonstrates the required knowledge, skills, and abilities
Experience building information technology systems
Demonstrated experience working with Blackbaud CRM, Salesforce for NonProfit, Ellucian CRM, or Banner Advancement
Knowledge of the SQL query language including experience in design and best practices for speed and efficiency in various use cases
Familiarity with API integrations, scheduled SFTP jobs, and automated data workflows supporting CRM, marketing, and engagement platforms
A passion for data. Great analytical skills. Able to define problems, establish facts, draw valid conclusions and provide actionable recommendations
High attention to detail and the ability to audit work for accuracy and quality
Ability to read, understand and translate complex and highly detailed user requirements into accurate project specifications. Ability to translate highly complex and ambiguous user needs into accurate user requirements
Must create mutually respectful working relationships with stakeholders at all organizational levels that are candid and productive
Excellent communication, collaboration and customer service skills are essential
Ability to explain technical concepts to non-technical staff in a way that is affirming of subject matter experts
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU
Preferred
Demonstrated experience building reports with Report Builder, SQL Server Reporting Services, Tableau or other reporting tools
Experience with Business Intelligence (BI) reporting tools like SAS Visual Analytics, Power BI, Tableau (preferred)
Knowledge and understanding of fundraising techniques, concepts and channels
Familiarity with fundraising and engagement technologies and vendors such as GiveCampus, PeopleGrove, or similar platforms
Strong understanding of BBCRM's Ad-Hoc query functionality
Benefits
Comprehensive health benefits
Paid annual and holiday leave granted up front
Generous tuition benefits
Retirement planning and savings options
Tax-deferred annuity and cash match programs
Employee discounts
Well-being resources
Abundant opportunities for career development and advancement
Company
Virginia Commonwealth University
Virginia Commonwealth University.
Founded in 1838
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48MKey Investors
Virginia Innovation Partnership CorporationUnited States-Japan Foundation
2025-01-15Grant· $0.1M
2024-03-12Grant· $0.08M
2024-02-01Grant· $0.07M
Leadership Team
Karol Kain Gray
Senior VP and CFO
Andrea Ferreira-Gonzalez
Professor
Recent News
The Virginian-Pilot
2025-12-05
2025-11-01
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