PartsSource Inc. · 6 hours ago
Key Account Manager, Laboratory (Charlotte)
Charlotte Metro
Full-time
Hybrid
Mid Level
3+ years expPartsSource Inc. is the leading technology and software platform for managing mission-critical healthcare equipment. The Key Account Manager, Laboratory is responsible for driving growth of service-based solutions within assigned government laboratory accounts, focusing on expanding service adoption and ensuring successful execution in highly regulated environments.
Medical DeviceSoftware
Responsibilities
Serve as the primary commercial contact for assigned government laboratory accounts
Develop and execute strategic account plans aligned to laboratory missions and funding cycles
Identify and pursue cross-sell, upsell, and new service opportunities
Build trusted relationships with laboratory leadership, procurement, and operations teams
Position service offerings including maintenance programs, compliance support, and operational services
Lead pricing discussions, proposals, and service contract negotiations
Support contract development, renewals, and service expansions
Conduct value-based discussions tailored to government laboratory workflows and regulations
Act as a trusted advisor by aligning service solutions to operational and compliance challenges
Ensure customer expectations are clearly defined and met
Partner with service operations, field teams, and account management to execute solutions
Coordinate onboarding and implementation of new service programs
Proactively address issues to support service performance and customer satisfaction
Qualification
Required
Bachelor's degree or equivalent experience
3+ years of experience in business development, account management, or sales
Experience selling services within laboratory, healthcare, life sciences, or technical services environments
Proven ability to identify, advance, and close service-related opportunities
Strong negotiation, consultative selling, and relationship-building skills
Preferred
Experience working with federal or state government laboratories
Familiarity with public health, environmental, forensic, or research laboratories
Benefits
Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
Company
PartsSource Inc.
PartsSource is the leading provider of replacement parts solutions for healthcare.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-07-20Acquired
2008-08-06Series Unknown
Leadership Team
Philip Settimi
President and Chief Executive Officer
Jeff Evans
Chief Commercial Officer
Recent News
Company data provided by crunchbase