WestRock Company · 14 hours ago
Quality Manager
Greenville, TX
Full-time
Onsite
Mid, Senior Level
3+ years expWestRock Company is a global leader in sustainable paper and packaging solutions, seeking a Quality Manager to focus on compliance, customers, and continuous improvement activities. The role involves promoting a total quality culture, supporting new equipment introduction, and managing quality-related processes to ensure adherence to best practices and customer expectations.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site
Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier
Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making
Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers
Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement
Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimizes quality operations and is flexible in the support it offers the business, meeting current and future needs
Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues
Facilitate customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer)
Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality
Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement
Develop an Integrated Quality Management System including quality, environment and health and safety
Continually monitor and review current working practices and make the best use of resources to improve organizational results
Qualification
Required
3- 5 years' experience in a Quality Leadership role in a manufacturing environment
Ability to inspire a team with a clear vision and purpose
Ability to teach operational skills to others and mentor/coach accordingly
Customer-focused
Demonstrable experience of leading change and implementing continuous improvement processes
Demonstrable experience of validating new equipment and processes
Knowledge of ISO and Good Manufacturing Practices (GMP)
Root cause analysis and problem-solving, focus on continuous improvement
Skilled in information handling, analysis, and presentation
Proficient in Microsoft Office and QMS systems
Preferred
Bachelor's Degree is preferred
ASQ certification is a plus
Printing and / or Packaging industry experience is preferred
Lean Six Sigma a plus
Benefits
Medical
Dental
Vision
Disability
Life insurance
401k match
Annual 401k bonus
Paid time off
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase