Technical Support Representative (Clamps) jobs in United States
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Stabilus · 9 hours ago

Technical Support Representative (Clamps)

positionAuburn Hills, MI, US
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

DESTACO, a Stabilus Company, is a global leader in high-performance automation solutions. The Technical Support Representative (Clamps) is responsible for providing customer application assistance and technical support, including proposal drawings and modifications to existing products.

AutomotiveConsumer ElectronicsMachinery ManufacturingManufacturing

Responsibilities

Promotes safety awareness with other members of the plant. Promotes accident prevention and employee involvement in regard to a safe work environment
Provides customer application assistance and technical support for customer questions (by phone & email)
Provide application information to customers for the Manual Clamp Product line consisting of: Manual, Pneumatic, Hydraulic and associated accessories
Provides proposal drawings, quotations and special designs or modifications to existing products
Generate bill of materials (BOM), and Oracle part numbers
Supports customer service with technical support, applications review, and warranty issues
May evaluate products, parts, or processes for cost efficiency and reliability
Provides technical support through the use of C4C customer resource platform
Provides input to New Product Development activities based on customer requests and feedback
Work with manufacturing team on product quality or scheduling issues that may arise

Qualification

Technical customer supportMechanical designCAD SolidWorksCAD CATIAGeometric DimensioningTolerancingAnalytical thinkingInterpersonal skillsCreative mindsetCommunication skills

Required

Requires 2-4 years of experience in the field or in a related area with mechanical design
Past experience within a technical customer support environment with daily customer interactions required
A design certificate or background in CAD is required with experience to utilize SolidWorks or CATIA
A mechanical aptitude for some minor light assembly or product investigations is required
Ability to read dimensioned manufacturing drawings. With an understanding of Geometric Dimensioning and Tolerancing
Ability to manage large volumes of customer requests with possible overtime being required to resolve issues and clear request backlog
Relies on extensive experience and judgment to plan and accomplish goals
Creative mindset, innovative thinker
Ability to manage multiple tasks and projects and meet deadlines
High energy, strong interpersonal skills, prefers to work in team environment
Analytical thinker, ability to make decisions and problem solve in a timely manner
Understand and willing to change with the needs of the customer and markets
Good communicator including facilitation, verbal, and written skills
Associates degree required in a related field

Company

Stabilus

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Stabilus is a manufacturing company that offers automotive and industrial spring systems, through a private placement.
dateFounded in 1962
location
Koblenz, Rheinland-Pfalz, DEU
people-size5001-10000 employees
web-link
https://www.stabilus.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-04-01Acquired

Leadership Team

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David Raguckas
CFO Stabilus SBV Global Business Unit; SBV NAFTA Regional Head; General Manager SBV ACE Controls US
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