Customer Communication Center Supervisor jobs in United States
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Georgia State University · 4 hours ago

Customer Communication Center Supervisor

positionAtlanta Metro
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$49K/yr - $57K/yr
date1+ years exp

Georgia State University is seeking a Customer Communication Center Supervisor to join their Facilities Management Services team. The role involves managing and supervising the Facilities Customer Service Center, overseeing a team of customer service representatives, and ensuring effective service delivery.

Higher Education
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H1B Sponsor Likelynote

Responsibilities

Manages, organizes, and supervises all functions of the Facilities Customer Service Center
Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m
Manages Facilities service requests
Maintain work order request
Supervises move and FMR requests
Manages FMSD Downtown uniforms, including fitting, ordering, exchanging, and returns
Maintains uniform records for downtown
Other duties as assigned

Qualification

Supervisory experienceCustomer service principlesData analysisOrganizational skillsEffective communication

Required

Bachelor's degree and one year of supervisory experience in construction, maintenance, HVAC, or repair trades; or high school diploma or GED and five years supervisory experience in construction, maintenance, HVAC or repair trades; or a combination of education and related experience

Preferred

Ability to supervise and direct the work of others
Ability to communicate effectively verbally and in writing
Knowledge of customer service principles and standard operating procedures
Ability to analyze and report data
Knowledge of facilities, equipment, maintenance, and custodial standards
Exceptional organizational and record-keeping skills

Benefits

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
Professional development opportunity and mentorship

Company

Georgia State University

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Georgia State is an urban public research university and national model for student success in Atlanta, the cultural and economic center of the Southeast.
dateFounded in 1913
location
Atlanta, GA, US
people-size5001-10000 employees
web-link
http://www.gsu.edu

H1B Sponsorship

Georgia State University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (74)
2024 (74)
2023 (64)
2022 (66)
2021 (32)
2020 (24)

Funding

Current Stage
Late Stage

Leadership Team

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Subhashish Samaddar
Professor at GSU & Co-founder and Chief Strategy Officer
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Allison Calhoun-Brown
Sr. Vice President for Student Success and Chief Enrollment Officer
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