Epicor · 1 day ago
Technical Application Specialist | BisTrack
US, Lehi
Full-time
Hybrid
Mid Level
$62K/yr - $100K/yr
3+ years expEpicor is a company focused on creating better business solutions through data, AI, and cognitive ERP. They are building a pipeline of experienced Technical Application Specialists to assist customers by diagnosing, troubleshooting, and repairing software and network systems as their hiring needs evolve.
Computer Software
Responsibilities
Investigate and document customer application support cases, gathering the information needed to resolve or escalate issues
Troubleshoot multi‑tier software environments, including SQL, web servers, devices, printers, and network‑related errors
Collaborate with support, development, QA, and professional services to drive resolution and communicate customer needs
Understand customer business workflows and how they interact with the application
Perform root‑cause analysis and coordinate cross‑team efforts when deeper investigation is required
Manage and follow up on assigned cases, providing clear, professional updates and ensuring a strong customer experience
Occasionally participate in onsite visits or customer events as needed
Qualification
Required
3+ years of relevant technical support experience
Related post-secondary education or equivalent industry experience
Comfort working in high-volume support environments
Strong organization skills and ability to manage multiple cases at once
Ability to work well under pressure while delivering excellent customer service
Strong presentation, communication, troubleshooting, and analytical skills
Excellent verbal and written English
Benefits
Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.
Company
Epicor
We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, move, and sell the things we all need.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Murphy
CEO
Alessandro (Al) Hernandez
Strategic Partnership Manager
Recent News
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