Big Air USA · 20 hours ago
General Manager
Plano, TX
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expBig Air USA is a nationally recognized Family Entertainment Center brand known for delivering high-energy, family-focused experiences. They are seeking a General Manager to lead the day-to-day operations of a new location, focusing on safety, staffing, and guest experience while building a disciplined operation.
CommercialLeisureRecreation
Hiring Manager
Richard Obleada
Responsibilities
Leading pre-opening execution, including hiring, onboarding, and training leadership and hourly staff
Overseeing daily operations with a focus on safety, cleanliness, and guest experience
Managing labor scheduling, payroll efficiency, and operating budgets
Enforcing brand standards, safety protocols, and compliance requirements
Building, coaching, mentoring, and retaining a strong leadership and frontline team
Overseeing birthday parties, group events, and special programming
Partnering with sales and marketing efforts to drive bookings and revenue growth
Coordinating with Big Air corporate teams on systems, training, and best practices
Reviewing performance metrics and driving continuous operational improvement
Qualification
Required
3–7+ years of management experience in one or more of the following: Family Entertainment Centers (FECs), Restaurants (QSR, fast-casual, or casual dining), Hospitality venues, High-volume retail or guest-service operations
Proven experience leading large hourly teams in fast-paced environments
Strong working knowledge of: Labor management and scheduling, Guest experience and service recovery, Safety procedures and operational compliance
Demonstrated ability to hire, train, coach, and develop people
Professional, trustworthy, and calm under pressure
Comfortable working flexible schedules, including evenings, weekends, and holidays
Preferred
Experience opening a new location or supporting a grand opening
Bachelor's degree in Business, Hospitality, or related field (or equivalent experience)
Benefits
Incentive Compensation: Opening bonus tied to successful launch
Performance-based bonuses tied to operational and financial results
Company
Big Air USA
Join us at Big Air where you can literally bounce off the walls! Each one of our adventure parks features attractions that are sure to entertain the whole family, including trampoline dodgeball courts, slam dunk courts, foam pits, speed slides, rock climbing walls, battle beams, zip lines and much more! With 15 locations across the country (and growing), Big Air is the perfect place for your next fundraiser, team party and birthday celebration.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Odekirk
President & COO: Executive Management | Franchise Creation | Investment Ops
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