Windward · 4 hours ago
Director of Customer Success – U.S. Public Sector
DC-Baltimore Area
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expWindward is seeking a Director of Customer Success to lead their U.S. Public Sector CS organization. In this leadership role, you will define and execute the customer success strategy for federal and governmental portfolios, ensuring Windward’s technology is integrated into U.S. government operations.
AnalyticsArtificial Intelligence (AI)Big DataInformation TechnologyInsuranceMachine LearningShippingSoftware
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Rakefet Davidov
Responsibilities
Define and implement the long-term CS strategy for the U.S. Public Sector, aligning department goals with global company objectives and ARR targets
Build and develop a high-performing CS organization. Lead, mentor, and coach Team Leads and CSMs, fostering a culture of high performance, accountability, and mission-driven excellence
Act as the executive sponsor for strategic federal accounts, building long-term partnerships with senior government officials and C-level stakeholders
Accountable for overall retention (GRR) and expansion (NRR) targets across the U.S. government portfolio
Partner with Sales, Product, and R&D to ensure the 'Voice of the Government Customer' shapes the future of the Windward platform
Optimize CS methodologies, including onboarding playbooks, health-scoring models, and proactive risk mitigation strategies tailored to federal requirements
Oversee the alignment of CS strategies with U.S. Federal acquisition, regulatory (FedRAMP, etc.), GOV cloud and compliance requirements
Qualification
Required
8+ years in Customer Success or Account Management in a SaaS environment, with at least 3-4 years in a senior leadership role (Director or Senior Manager), managing a team with a book of business of tens of million USD
Proven track record of managing and scaling CS operations within the U.S. Federal or Government sector (Must)
Deep familiarity with the Maritime Domain and/or Intelligence Operations (OSINT, SIGINT, etc.) is a significant advantage
Active High Security Clearance (Must/Highly Preferred)
Proven ability to handle complex, multi-million dollar renewals and expansion initiatives
Experience working with global teams, and collaborating with other managers to achieve goals
Can do approach and hands-on approach - you will lead strategic customers/partnership directly and support your team in escalations
Ability to travel up to 30-40% for on-site customer engagements and events, primarily within the U.S
Company
Windward
Windward is an intelligence company that merges AI and big data to digitize the maritime industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$32.3MKey Investors
XL InnovateAleph
2024-12-24Acquired
2018-07-01Series C· $16.5M
2015-04-27Series B· $10.8M
Leadership Team
Ami Daniel
Co-Founder & CEO
Matan Peled
Co-Founder, Former Head of U.S. Business
Recent News
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