Sterling Engineering · 5 hours ago
Senior Help Desk Technician
Milpitas, CA
Full-time
Onsite
Mid, Senior Level
$31.50/hr - $31.50/hr
4+ years expSterling Engineering is seeking a Senior Help Desk Technician to provide hands-on technical support across a large, multi-building campus environment. This role involves troubleshooting hardware and software systems while delivering strong customer service to manufacturing and office teams.
ConsultingInformation Technology
Hiring Manager
Madelyn Lesters
Responsibilities
Provide advanced hardware and software troubleshooting for end users across a multi-building campus
Support LAN, WAN, and WLAN environments, including switches, routers, and structured cabling
Install, maintain, and troubleshoot network infrastructure and telecommunications equipment
Support and maintain structured cabling infrastructure (Cat5e/Cat6), including termination and repair
Maintain accurate documentation of network drops, cabling layouts, and infrastructure changes
Manage inventory of network equipment, cables, and related hardware
Maintain clean and organized IDF/MDF rooms and telecom closets
Coordinate network installations and cabling projects with third-party vendors and internal facilities teams
Collaborate with IT team members to resolve network issues identified through user reports or monitoring tools
Provide desk-side support for hardware moves, additions, and changes
Enforce IT security policies and best practices
Deliver strong customer service to manufacturing and operations teams in a high-demand environment
Prioritize and manage multiple active issues simultaneously, responding to urgency rather than working from a single-ticket queue
Qualification
Required
Associate's degree in Information Technology or related field preferred, or equivalent experience
Typically 4–6+ years of experience in IT support or networking environments (LAN/WAN/WLAN)
Strong experience troubleshooting both hardware and software issues
Solid understanding of physical and logical LAN architecture and client/server interactions
Experience with switches, routers, structured cabling, VPNs, and IP telephony
Familiarity with Microsoft operating systems and standard productivity tools
Proven ability to prioritize issues and manage multiple active problems simultaneously
Strong interpersonal and customer service skills
Preferred
Experience supporting IT environments in manufacturing or operational settings
Experience with network monitoring and systems administration tools
Network certifications such as CCNA or Network+
Benefits
Overtime is common due to workload
Maximum of 60 hours per week, in compliance with California labor laws
Company
Sterling Engineering
Sterling Engineering is an engineering company providing technical recruitment and engineering project services.
501-1000 employees
H1B Sponsorship
Sterling Engineering has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (3)
2022 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Dolores Connolly
CEO
Recent News
Hartford Business Journal
2025-01-28
Hartford Business Journal
2024-12-20
Company data provided by crunchbase