Redwood Software · 13 hours ago
Renewals Manager
United States
Full-time
Remote
Mid Level
3+ years expRedwood Software is a leader in full stack automation fabric solutions for mission-critical business processes. The Renewals Manager is responsible for driving the successful renewal of existing customer contracts, focusing on maximizing customer retention and identifying upsell opportunities.
Enterprise SoftwareSoftwareWeb Development
Responsibilities
Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing
Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities
Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships
Negotiate contract terms and pricing with customers, ensuring on-time renewals
Work closely with Sales to hand off leads for upsell and cross-sell opportunities
Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue
Forecast renewal revenue and provide regular updates to management
Develop and execute renewal strategies to achieve or exceed renewal targets
Continuously improve the renewal process and contribute to best practices
Stay up-to-date on Redwood Software's products and services, as well as industry trends
Qualification
Required
3+ years' experience in renewals management, account management, or a related field, preferably in the software industry
Proven track record of achieving or exceeding renewal targets
Strong negotiation and communication skills, both written and verbal
Excellent relationship-building skills and ability to establish rapport with customers
Ability to understand customer needs and identify opportunities for growth
Strong analytical and problem-solving skills
Experience with CRM systems (e.g., Salesforce) and other sales tools
Ability to work independently and as part of a team
Highly organized and detail-oriented
Company
Redwood Software
Redwood Software is an international company providing job scheduling, report distribution and SAP solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$382.54MKey Investors
Turn/River Capital
2024-09-10Private Equity
2024-09-10Acquired
2021-05-11Private Equity· $382.54M
Leadership Team
Shak Akhtar
SVP Finance Automation & Customer Experience Officer at Redwood Software
Lizzie McPhillips
Chief People Officer
Recent News
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