Your Hiring Coaches · 5 days ago
Customer Technical Support Engineer
Birmingham, AL
Full-time
Onsite
Entry Level
$70K/yr - $85K/yr
2+ years expYour Hiring Coaches is representing a financially stable, global leader in fire suppression products that values employee longevity and teamwork. The Customer Technical Support Engineer serves as the primary technical support resource, providing guidance and solutions to customers, dealers, and partners while ensuring compliance with safety codes and product specifications.
AdviceConsultingRecruitingStaffing Agency
Responsibilities
Serve as the first point of contact for inbound technical support calls
Provide real-time guidance to Fire Equipment Dealers (FEDs) installing and servicing kitchen and industrial suppression systems
Interpret and apply product specifications, installation requirements, and NFPA fire safety codes to resolve field questions
Deliver clear, compliant solutions—even when the answer isn’t what the customer wants to hear
Document customer interactions, technical issues, and resolutions using internal systems and AI-supported tools
Support hood and kitchen equipment OEMs by answering specification and configuration questions
Collaborate with external design engineers to ensure suppression systems are properly integrated into equipment designs
Act as a technical advisor during design and pre-installation phases
Act as a liaison between customers, engineering, manufacturing, and operations
Coordinate with production and planning on lead times, part availability, and inventory-related questions
Support internal reporting (weekly, quarterly, annual) related to customer activity and technical trends
Assist sales reps by providing technical guidance for their FED and OEM partners
Support creation and updates of technical literature, specification sheets, and product documentation
Communicate product updates, changes, or new releases to internal and external stakeholders
Occasional travel to trade shows or customer sites (e.g., dealer or chain installs)
Travel is limited and intentional; most support is delivered remotely
Support field rework campaigns as needed
Participate in cross-functional meetings with engineering, manufacturing, and planning teams
Other duties as required
Qualification
Required
Bachelor's degree in Engineering (or equivalent technical discipline)
2+ years of technical support, customer-facing engineering, or related experience
Strong ability to explain technical concepts clearly to non-engineers
Calm, confident communicator who can handle high-stakes, code-driven questions
Strong analytical and problem-solving skills
Ability to read and interpret engineering drawings and technical documentation
Detail-oriented, organized, and comfortable multitasking in a fast-paced environment
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
Preferred
Experience with fire suppression systems, life safety systems, or regulated technical products
Familiarity with NFPA guidelines or similar compliance-driven environments
Experience using Microsoft Dynamics 365 (D-365) or similar ERP/CRM systems
Project coordination or light project management experience
Company
Your Hiring Coaches
Your Hiring Coaches is a recruiting and advisory company that provides professional career coaching and talent optimization services.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Kelly Venable ⏱️
Founder and CEO
Company data provided by crunchbase