Zelis · 6 hours ago
Manager, US P&C Operations
US NJ Morristown
Full-time
Onsite
Senior Level, Lead/Staff
$105K/yr - $133K/yr
8+ years expZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Manager, US P&C Operations will lead the delivery and continuous improvement of P&C operational services in the US, managing day-to-day operations and driving process excellence with a focus on AI and automation.
FinanceFinTechHealth Care
No H1B
Responsibilities
Lead, coach, and develop US P&C Operations team, including setting objectives, tracking performance, and supporting day-to-day execution
Support shared services transformation, including identification, hiring, onboarding, and development of team members as operational needs evolve
Serve as an escalation point for complex employee and stakeholder issues, ensuring service levels and operational metrics meet or exceed expectations
Execute an excellent associate service delivery experience aligned with enterprise strategy, culture, and values
Document, map, and maintain end-to-end P&C operational processes using standard methodologies and tools
Identify opportunities to simplify, standardize, automate, and optimize workflows through technology, automation, and AI
Support the reimagining of P&C operational processes to enable scalability, efficiency, compliance, and improved employee experience
Act as a change agent to drive innovation, continuous improvement, and adoption of new ways of working across P&C Operations
Contribute to Zelis’ broader AI transformation by applying AI-first thinking to P&C programs, service delivery models, and operational workflows
Stay informed on emerging HR technologies, automation, and AI capabilities, and apply relevant insights to local and global initiatives
Define, analyze, monitor, and manage key operational KPIs, service levels, and performance metrics to ensure consistent, high-quality P&C service delivery
Use data and insights to identify trends, risks, and improvement opportunities, and drive targeted actions to improve efficiency, quality, and employee experience
Ensure operational metrics are reviewed regularly, performance gaps are addressed proactively, and results are communicated clearly to stakeholders
Leverage KPI and service-level insights to inform process redesign, automation initiatives, and AI-enabled improvements
Partner closely with the Global Operations team in Hyderabad, India to enable seamless Tier 1 and Tier 2 service delivery
Support alignment of processes, service standards, and performance expectations across US and Global Operations teams
Collaborate on work transitions, capacity planning, knowledge transfer, and continuous improvement initiatives to support scalability and consistency
Strengthen global ways of working through clear governance, communication, and shared accountability for outcomes
Review, update, and implement standard operating procedures with appropriate communication and governance
Analyze process breakdowns, identify root causes, and ensure lessons learned are incorporated into improved designs
Partner with P&C Technology, Operations, and COEs to support testing, implementation, stabilization, and adoption of new tools, features, and solutions
Support work and scope transitions to and from Operations, partnering with COEs and Global Operations to enable centralization and scale
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related field, and 8+ years of relevant P&C experience or equivalent work experience
Strong understanding of P&C / HR processes across the employee lifecycle and demonstrated experience with process documentation, process mapping, workflow design, and continuous improvement
Proven people leadership experience, including coaching, performance management, and team development
Demonstrated ability to define, analyze, and monitor KPIs, SLAs, and operational performance metrics. Experience using data to drive operational decisions, continuous improvement, and service delivery outcomes
Experience partnering with global or offshore operations teams to deliver shared services or operational support at scale
Strong technical aptitude with the ability to understand, leverage, and advocate for automation and AI-enabled solutions
Experience with automation tools, workflow technologies, or AI functionality within HR systems
Experience supporting operational transformation, shared services, or global delivery models
Strong relationship-building, consultative, and influencing skills, with the ability to communicate effectively across levels and functions
High level of comfort with HR systems and digital tools (e.g., Workday, ticketing systems, reporting and analytics tools)
Strong analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities and deadlines
Benefits
401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage
Company
Zelis
Zelis is modernizing the healthcare financial experience for all.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20.15MKey Investors
Mubadala
2024-12-04Private Equity
2020-01-05Private Equity· $20.15M
2019-01-01Private Equity
Leadership Team
Amanda Eisel
Chief Executive Officer
Brian Gladden
Chief Financial Officer
Recent News
2026-01-15
2025-12-10
Company data provided by crunchbase