Zeta Global · 6 hours ago
Account Manager, Customer Success
New York, NY
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expZeta Global is an AI-Powered Marketing Cloud that helps marketers acquire, grow, and retain customers efficiently. The Account Manager will be responsible for client satisfaction, leading cross-functional teams, and executing clients' marketing strategies.
AdvertisingAnalyticsInformation ServicesMarketing
Responsibilities
Assume a leadership role in a cross-functional team including Client Solutions, Analytics, Operations, and Implementation of Web Site, Email and Customer Data Platform optimization
Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams
Assist sales and senior management in the scoping of solutions for clients resulting in programs, which support the client’s business objectives and position the relationship for success
Manage the delivery of scoped services for clients, coordinating efforts across the internal operational teams ensuring timeliness and quality at each step
Lead client calls and communications including the development of client-facing materials such as proposals, presentation deliverables, strategic points of view, status reports, and requirements documents. Manage to outcomes and follow-ups
Work with client to plan and execute a wide range of campaigns across addressable channels
Evaluate opportunities to grow the scope of services and tools
Oversee the quality of operational responsibilities including delivery of reports, communication of campaigns and/or analytic changes
Manage client billing, budget and forecast processes
Develop and build excellent relationships with clients, and internal team members
Ensure campaign goals are clearly defined and understood by team members
Monitor campaign and alert team members with performance concerns
When issues are identified, work with team members to develop solutions and client communication
Escalate any major client issues, bringing in senior management as appropriate
Qualification
Required
BS or BA degree, preferably in Marketing or Business
2+ years' experience in account management or a client-side marketing department with experience with: Email/Digital marketing, Customer journey development, Multi/Omnichannel marketing, Campaign management
Excellent communications skills and relationship skills
Proficient in MS Office: Excel, PowerPoint, and Word
Benefits
Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
Company
Zeta Global
Zeta offers technology and marketing services to help brands acquire, engage, and retain customers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
BofA Securities
2024-09-04Post Ipo Secondary· $105.26M
2024-09-04Post Ipo Equity· $204.94M
2024-09-03Post Ipo Debt· $550M
Leadership Team
David Steinberg
CEO, Co-Founder, and Chairman of the Board
Christian Monberg
Chief Technology Officer
Recent News
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2026-01-16
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2026-01-07
Company data provided by crunchbase