Lorven Technologies Inc. · 6 hours ago
Senior Service Now Business Analyst
Philadelphia, PA
Contract
Onsite
Senior Level, Lead/Staff
12+ years expLorven Technologies Inc. is seeking a Senior Service Now Business Analyst to support ITSM/ITIL processes. This role involves collaborating with stakeholders, documenting requirements, analyzing processes, and ensuring compliance with organizational standards.
Information TechnologySoftware
Hiring Manager
Gowri Sankar Selvam
Responsibilities
Collaborate with stakeholders to understand incident and problem management needs
Document functional requirements, user stories, and acceptance criteria
Analyze existing processes and recommend improvements aligned with ITIL best practices
Solution Design Support
Work with ServiceNow developers to translate business requirements into technical specifications
Validate workflows for incident resolution, escalation, and problem root cause analysis
Ensure linkage between incidents, problems, and Known Error Database (KEDB)
Support UAT (User Acceptance Testing) and validate configurations against requirements
Ensure quality and compliance with organizational standards
Stakeholder Communication
Act as a liaison between business teams and technical teams
Provide regular updates on progress, risks, and dependencies
Hands-on exposure to Incident and Problem Management workflows
Familiarity with ServiceNow ITSM modules and capabilities
Understanding of CMDB and integration points with Incident/Problem Management
Strong grasp of ITIL framework for Incident and Problem Management
Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers
Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail
Qualification
Required
Bachelor's degree in Computer science or equivalent, with minimum 12+ Years of Overall IT experience
Must have 6–10 years in ITSM/ITIL processes, with 4+ years as a BA on ServiceNow projects
Should Collaborate with stakeholders to understand incident and problem management needs
Should Document functional requirements, user stories, and acceptance criteria
Must Analyze existing processes and recommend improvements aligned with ITIL best practices
Solution Design Support
Should Work with ServiceNow developers to translate business requirements into technical specifications
Should Validate workflows for incident resolution, escalation, and problem root cause analysis
Must Ensure linkage between incidents, problems, and Known Error Database (KEDB)
Should Support UAT (User Acceptance Testing) and validate configurations against requirements
Ensure quality and compliance with organizational standards
Stakeholder Communication
Act as a liaison between business teams and technical teams
Provide regular updates on progress, risks, and dependencies
Hands-on exposure to Incident and Problem Management workflows
Familiarity with ServiceNow ITSM modules and capabilities
Understanding of CMDB and integration points with Incident/Problem Management
Strong grasp of ITIL framework for Incident and Problem Management
CSA (Certified System Administrator) or ITSM fundamentals
ITIL Foundation certification
Experience in Agile methodology and tools (JIRA, Azure DevOps)
Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers
Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail
Company
Lorven Technologies Inc.
Lorven Technologies, Inc. is a highly recognized provider of professional technology consultancy in the US.
1001-5000 employees
H1B Sponsorship
Lorven Technologies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (11)
2023 (13)
2022 (14)
2021 (12)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Bala Shan
Chief Executive Officer
Company data provided by crunchbase