Customers Bank · 5 hours ago
AI Governance & Scrum Master Lead
Malvern, PA
Full-time
Hybrid
Senior Level
5+ years expCustomers Bank is a super-community bank focused on delivering memorable customer experiences through innovation and personal service. The AI Governance & Scrum Master Lead will play a foundational role in enabling the bank’s AI and automation initiatives, ensuring responsible governance and effective delivery of AI-enabled solutions across the organization.
BankingCommercialFinancial ServicesVenture Capital
No H1B
Responsibilities
Establish and maintain AI governance frameworks, standards, and controls to ensure responsible and compliant use of AI and automation across the organization
Partner with Risk, Compliance, Legal, and Technology teams to ensure AI-enabled solutions align with regulatory requirements, internal policies, and ethical guidelines
Serve as Scrum Master for AI, automation, and data-focused delivery teams, facilitating sprint planning, standups, reviews, and retrospectives
Drive delivery discipline by tracking progress, risks, dependencies, and outcomes across cross-functional initiatives
Remove impediments and foster strong collaboration across business and technical teams operating within the delta team model
Support documentation, audit readiness, and transparency for AI-enabled workflows, models, and automation solutions
Monitor delivery performance and operational outcomes using KPIs and dashboards; provide insights and recommendations for continuous improvement
Coordinate change management, communication, and training efforts to support adoption of AI and automation solutions
Act as a central liaison between Operations, Technology, Data, Risk, Compliance, and business stakeholders
Promote agile best practices while adapting delivery approaches to a regulated financial services environment
Stay current on emerging AI governance practices, agile delivery methods, and industry standards
Qualification
Required
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered
5+ years of experience in agile delivery leadership, program governance, operations strategy, or digital transformation, ideally within financial services, banking, or fintech
Experience supporting or governing AI, automation, or data-driven initiatives in regulated environments
Strong understanding of banking operations and regulatory considerations (e.g., CIP, KYC, operational risk, model risk management)
Proven experience facilitating cross-functional teams and driving execution across complex initiatives
Bachelor's degree required; advanced degree or relevant certifications preferred
Strong understanding of AI governance concepts, including risk management, ethical considerations, and regulatory alignment
Hands-on experience serving as a Scrum Master or agile delivery lead
Familiarity with Generative AI tools and capabilities and their operational implications
Experience working with delivery and reporting tools such as Jira, Power BI, or similar platforms
Ability to interpret delivery metrics, KPIs, and operational performance indicators
Collaborative and facilitative leadership style with a strong partnership mindset
Highly organized, with strong attention to detail and follow-through
Able to translate complex AI, risk, and delivery concepts into clear, actionable guidance for non-technical audiences
Comfortable balancing governance rigor with speed of delivery and innovation
Calm, adaptable, and effective in fast-paced, evolving environments
Preferred
Advanced degree or relevant certifications preferred
Bonus: Experience supporting automation platforms (e.g., RPA) or data/AI delivery teams
Company
Customers Bank
Customers Bank offers commercial, consumer, and specialty banking services.
Founded in 1997Washington, District of Columbia, USA
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$357.95M2025-09-03Post Ipo Equity· $150M
2019-12-10Post Ipo Debt· $74.75M
2014-12-30IPO
Leadership Team
Philip Watkins
Chief Financial Officer
Robert Fischer
Senior Vice President, Regional Chief Lending Officer
Recent News
2026-01-23
2026-01-23
Morningstar.com
2026-01-18
Company data provided by crunchbase