State of Ohio · 5 hours ago
Customer Service Assistant 1/AP1 - PN 20064844
William Green Building30 West Spring Street
Full-time
Onsite
New Grad, Entry Level
0+ years expThe State of Ohio's Industrial Commission is seeking a Customer Service Assistant for their Columbus Regional office. The role involves responding to inquiries regarding claims processing procedures, utilizing various computer applications for data retrieval, and preparing technical documents using transcription equipment.
AssociationCommunitiesGovernmentNon Profit
Responsibilities
Greets visitors, checks in customers for hearing and refers to the BWC or Ombuds
Utilizes the ORC, OAC, IC rules, resolutions, and procedures located on iConnect to respond to inquiries efficiently and accurately
Utilizes computer applications (CAS, ECM, Case Manager, ICON, BWC applications) for research, data retrieval / verification, injured worker and claim updates (addresses, representatives status, captures motion / appeals, applications, etc.) and inquiry resolution
Responds to AskIC requests: claims status inquiries, risk/rep updates, and claim party address updates; covers Customer Service desk, as necessary
Requires the use of transcription & dictation equipment & software to prepare documents (e.g., hearing orders, medical reports, letters, and memoranda) that are technical in nature & include legal & medical terminology; proofreads documents for correct spelling, punctuation & grammar; makes corrections as needed
Qualification
Required
3 mos. trg. or 3 mos. exp. in office practices & procedures
1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
1 course or 3 mos. exp. in operation of personal computer
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company
State of Ohio
Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
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