Beat · 7 hours ago
Help Desk Specialist
Fayetteville, NC
Full-time
Onsite
Entry Level
$55K/yr - $58K/yr
1+ years expB E A T LLC is seeking a Help Desk Specialist to provide technical support and troubleshooting for end users at Ft. Bragg. This role involves setting up, configuring, maintaining, and troubleshooting user accounts, computers, and network connectivity while ensuring IT services operate efficiently and securely.
Mental Health Care
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist users with domain, user account, and software account setup and troubleshooting
Configure, test, and troubleshoot network connectivity and wireless access for local and remote users
Provide basic troubleshooting and support for desktop and laptop computers, printers, and peripherals
Perform hardware maintenance tasks such as adding or replacing memory, keyboards, motherboards, and other components
Respond to help desk tickets, log incidents, and document troubleshooting steps in the IT ticketing system
Qualification
Required
1+ year of experience in IT help desk support, troubleshooting, and IT operations
Basic knowledge of Windows operating systems, network configurations, and user account management
Experience setting up and troubleshooting user accounts, software applications, and peripheral devices
Ability to replace and configure computer components such as memory, keyboards, and motherboards
Strong customer service skills with the ability to communicate technical issues to non-technical users
Preferred
Bachelor's degree in systems engineering, Computer Science, Telecommunications, or related field
CompTIA Security+ (Preferred)
Secret (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
Beat
Beat for Support persons with eating disorders, as well as their families and friends, and advocate on their behalf.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase