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Optomi · 2 days ago

Network Support Technician

Brunswick, GA

Full-time

Hybrid

Entry Level

$30/hr - $33/hr

1+ years exp

Optomi is partnering with a large, technology-driven enterprise to find a Network Support Technician. This role involves providing Tier 2 IT Field Operations support in a fast-paced environment, focusing on troubleshooting and supporting various IT equipment and systems.

Information TechnologyRecruiting

H1B Sponsor Likely

Hiring Manager

Karsen Pierce

Responsibilities

Provide Tier 2 onsite and remote IT support for end users and training facilities

Troubleshoot and resolve Windows, Office 365, hardware, software, and connectivity issues

Configure, image, re-baseline, and repair laptops for end users and classroom environments

Set up, manage, and troubleshoot network printers and peripherals

Monitor and update tickets in accordance with documentation standards

Support classroom and training environments, including deployment of new equipment

Assist with basic server, backup, and system health checks as directed

Provide inventory support and maintain accurate equipment records

Travel locally to support multiple offices as needed and participate in on-call rotations

Collaborate closely with team members to resolve issues and maintain strong customer relationships

Maintain a positive attitude and sense of urgency in a dynamic, high-pressure environment

Self-starter with strong initiative and the ability to work with minimal supervision

Qualification

Windows OS troubleshootingMicrosoft Office 365Laptop imagingITSM tool (ServiceNow)Network printers supportBasic Python scriptingCustomer service skillsCommunication skillsWork under pressure

Required

1+ years of experience in IT support, help desk, desktop support, or a related field

Experience troubleshooting Windows OS and Microsoft Office 365 issues

Hands-on experience with laptop imaging, reconfiguration, and break/fix support

Ability to support network printers and basic system configurations

Demonstrated ability to work effectively in high-stress, high-volume environments

Strong customer service and communication skills