Hallmark Cards · 5 hours ago
Care Advocate (remote)
United States
Full-time
Remote
Entry Level
$21/hr - $24/hr
1+ years expHallmark Cards is a company focused on customer service through its Care Advocate group. The Care Advocate role involves handling inbound communication from retailers and consumers, addressing inquiries related to Hallmark products and services, and providing technical support.
BooksE-CommerceGift CardMedia and EntertainmentSubscription Service
No H1B
Responsibilities
Represent the Hallmark brand and values when handling a blend of inbound phone calls, emails, and live chats from Hallmark retailers and field employees or consumers and Hallmark programming viewers
Typical questions/issues are related to Hallmark products and services, order entry and post shipment issues, and technical support for Hallmark systems
Advocates rely upon training, real time supervisor support, and an expansive documentation library to provide solutions either verbally or in writing
Advocates are measured quantitatively with productivity goals, quality assessments, and survey feedback
Qualification
Required
At least one year of either work experience in a retail store, customer service, technical support, or call center OR post HS coursework or technical training
Ability to read, write, understand, and communicate in English
Ability to navigate multiple websites and online portals concurrently
Experience with customer relationship management (CRM) software
Experience with basic troubleshooting of common technical issues
Availability to work minor holidays and/or some hours outside 8am-6pm CST during peaks
Ability to provide and maintain a dedicated home workspace with reliable high‑speed internet service (not provided or reimbursed by Hallmark). Candidates may also choose to work full‑time onsite at Hallmark headquarters in Kansas City, MO
Preferred
Bachelor's degree
Leadership experience (may include informal leadership, project ownership, or unofficial team guidance)
Active and empathetic listening skills
Attention to detail
Experience with customer relationship management (CRM) software – BQ?
Experience working remotely
Experience with Office 360/Microsoft Teams
Benefits
Medical, dental and vision plans
Paid time off
401K with company match
Profit-sharing
Company
Hallmark Cards
Hallmark believes if you care enough you can change the world as we work to help create a more emotionally connected world in every life, every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Darren Abbott
Chief Brand Officer | Hallmark and Hallmark Media
Recent News
2026-01-03
Licensing International
2025-12-04
2025-11-28
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