Rio Grande Credit Union · 12 hours ago
Assistant Branch Manager
Lomas, Albuquerque, NM, US
Full-time
Onsite
Mid, Senior Level
2+ years expRio Grande Credit Union is seeking an Assistant Branch Manager to support the overall success of the branch. The role involves supervising branch activities, training employees, and ensuring excellent member service while assisting the branch manager in their absence.
CreditFinanceFinancial Services
Responsibilities
Acts as a back-up to the Branch Manager in their absence
Perform lending, new account, and teller duties as needed
Reinforces an understanding of the Credit Union’s history and philosophy
Assists in training, directing and monitoring attendance
Develop, train, and coach employees for career development
Coach employee member interaction on a regular basis to build employee’s skills and member relations
Support branch manager with a needs-based sales and service culture, including huddles, kickoffs, and meetings aligned with organizational goals
Greet, interact and close every interaction with excellent member service
Perform related follow-up tasks to assure problem resolution and member satisfaction and ability to refer to proper department and or representative
Handle member escalations and resolve in a timely manner / Ability to resolve escalated member concerns through courteous service
Maintains knowledge of and actively coach employees on Credit Union services and referrals as appropriate
Ability to order vault cash and to maintain cash levels appropriate for the branch
Serve as vault coordinator for the Credit Union, which includes money orders, gift cards, ordering the cash, verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash and cash dispensers
Perform, delegate, and monitor audits on cash drawers, dispensers, vault, etc
Adhere to regulatory compliance such as the Bank Secrecy Act (BSA), Equal Credit Opportunity Act (Reg B), Availability of Funds and Check Act (Reg cc), Electronic Funds Transfer Act (Reg E), (Reg D), and Privacy Act
Ability to monitor and follow account flags and messages
Examines documents for endorsements and negotiability
Ensure accuracy, quality, and efficiency
Lead branch activities during the absence of the Branch Manager
Knowledge of Credit Union security procedures
Takes responsibility for individual career development and training and seeks opportunities to learn new skills
Maintain an accurate employee schedule to ensure staff levels are adequate to provide excellent member service
Ensures supply of money for financial institution’s needs based on business demands and bond restrictions
Studies and standardizes procedures to improve efficiency
Maintains harmony amongst staff, departments, and resolves grievances
Assist others to complete tasks and work assignments
Coordinate with Branch Manager on various assigned community outreach and business development marketing initiatives
Perform account maintenance request from other departments
Assists in other duties as assigned
Qualification
Required
2 to 5 years related experience
2-year degree or completion of specialized course of study OR 5 years related experience
Ability to effectively present information and respond to questions from managers, members, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of Symitar software used to perform member transactions
Spreadsheet software and Word Processing software
Company
Rio Grande Credit Union
Rio Grande Credit Union is a financial institution specializing in auto loans, mortgages, credit cards and digital payment.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.72MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $3.72M
Leadership Team
Mel Lee
Chief Information Officer/ Executive Vice President
Recent News
2025-05-23
Business Insider
2024-12-31
Company data provided by crunchbase